What are the responsibilities and job description for the New Store Opening Lead position at Kendra Scott?
About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
As the New Store Opening Lead, you will play a pivotal role in ensuring the successful launch of both Permanent and Pop-Up locations. You will be the go-to expert in Retail Operations, guiding the end-to-end process of store openings from initial planning to post-opening performance. Your key responsibilities will include managing the detailed timeline of tasks, coordinating seamless setup activities, and fostering strong partnerships with District Managers (DM) and new Store Managers (SM). Additionally, you will take ownership of the store’s health and performance during the critical post-opening phase, ensuring that each new location embodies Kendra Scott’s standards of excellence and delivers an exceptional WOW experience.
Role Responsibilities
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
As the New Store Opening Lead, you will play a pivotal role in ensuring the successful launch of both Permanent and Pop-Up locations. You will be the go-to expert in Retail Operations, guiding the end-to-end process of store openings from initial planning to post-opening performance. Your key responsibilities will include managing the detailed timeline of tasks, coordinating seamless setup activities, and fostering strong partnerships with District Managers (DM) and new Store Managers (SM). Additionally, you will take ownership of the store’s health and performance during the critical post-opening phase, ensuring that each new location embodies Kendra Scott’s standards of excellence and delivers an exceptional WOW experience.
Role Responsibilities
- Supply Management & Optimization: Take full ownership of supply management for New Store Openings (NSO), relocations, and store closures. Conduct quarterly audits to assess supply needs, optimize costs, and recommend adjustments to ensure operational efficiency.
- Inventory Oversight: Collaborate directly with cross-functional teams to align on timelines, SKU books, product allocations, and inventory shrinkage, ensuring new Kendra Scott locations are appropriately stocked and operationally sound.
- Stakeholder Communication: Schedule and lead regular calls with Retail District Managers (DM) and Store Managers (SM) to clearly communicate timelines, processes, and expectations for NSOs. Ensure all teams are aligned and prepared for upcoming retail transitions.
- Retail Travel Planning & Support: Maintain and plan travel logistics for on-site retail support. Ensure the right resources are in place to assist with successful store openings and operational setup while staying on budget.
- On-Site Presence: Attend and provide on-the-ground support at scheduled New Store Openings, relocations, and closures. Act as a key point of contact to troubleshoot any challenges and ensure the retail transition is executed flawlessly.
- Highly organized, detail orientated.
- Strong communication skills
- Comfortability in SharePoint and Smartsheet
- Growth Mindset with ability to adjust current processes as we scale.
- Strong ability to build relationships cross functionally.
- Open to remote candidates
- Travel 50% of the time
