What are the responsibilities and job description for the Customer Onboarding Specialist position at Kenect?
About Us
Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform.
We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It’s time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.
About the Role
We’re looking for a Customer Onboarding Specialist to join our team at Kenect, a leader in business texting solutions. As a Customer Onboarding Specialist, you’ll play a pivotal role in ensuring our customers’ success from day one. You’ll serve as the dedicated expert guiding customers through account setup and training, ensuring they’re empowered to maximize the value of our platform with early adoption. This role is perfect for someone who thrives on delivering exceptional customer experiences, managing multiple projects seamlessly, and being a proactive communicator. You’ll be at the forefront of helping customers hit the ground running with confidence.
What You Will Be Doing
- Virtually conduct meetings with stakeholders to guide them through account configuration and provide comprehensive training.
- Assist customers in achieving compliance with 10DLC text messaging requirements.
- Manage multiple customer accounts simultaneously, ensuring progress is tracked and key assignments are delivered on time.
- Troubleshoot potential issues and proactively provide solutions to maintain customer success and momentum.
- Respond to customer inquiries promptly, with clear, professional, and proactive communication.
- Document all customer interactions and activities in the CRM for accurate progress tracking and reporting.
- Collaborate with team members and cross-functional departments to address high-priority and time-sensitive matters effectively.
- Deliver an exceptional first impression to establish a strong foundation for a lasting customer relationship.
Skills & Qualification
- 1 year of experience in customer onboarding or customer support, preferably in a SaaS environment.
- Exceptional verbal and written communication skills to engage with customers clearly and effectively.
- Proven ability to manage multiple meetings and communication channels simultaneously, ensuring accuracy and efficiency.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced environment.
- Proactive and resourceful problem-solving skills to troubleshoot and resolve customer issues in a timely manner.
- Expertise in professionally navigating and resolving customer conflicts with empathy and tact.
Our Company Values We Hope You Showcase
- Get Things Done
- Learn Fast, Go Fast
- Above and Beyond
- Be Optimistic
- Team is Family
- Be Direct
What Kenect Offers!
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off!
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
Legal Disclosure
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
