Front Desk Receptionist

Goal of this position:

• The Front Office Receptionist’s primary role is to manage the front desk, greet visitors, handle phone calls and provide basic administrative support.
• As the first point of contact, the receptionist plays a crucial role in representing the company professionally, requiring skills in communication, customer service, and maintaining a positive and welcoming environment.
• The Front Office Receptionist directly reports to Marlene Cole, the HR Manager.

Front Office Job Responsibilities:

• Guest Reception:
• Greet and assist visitors, providing a warm and welcoming experience.
• Manage the front window operations, including sign in and directing guests to the appropriate person.
• Maintain a clean and organized reception area.
• Water plants inside and outside as needed.
• Communication:
• Handle phone calls, emails, and inquiries with professionalism and efficiency.
• Provide customer support and address basic inquiries, taking messages and transferring calls as necessary.
• Clerical Support:
• Perform basic clerical duties like photocopying, scanning, and filing.
• May assist with data entry, filing and general administrative tasks.Maintain office records and files.
• Process daily incoming and outgoing mail. Take outgoing mail to the post office or mail box as needed.
• Manage office supplies and equipment.

Requirements:

• Proven experience in a front desk or receptionist role is preferred.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent time management skills to prioritize duties efficiently.
• Bilingual candidates are encouraged to apply for enhanced communication with guests.
• Familiarity with office management practices is a plus.

Key Skills and Behaviors:

• Professional Demeanor: Maintain a calm, courteous, and respectful attitude, even when dealing with difficult situations.
• Excellent Communication: Communicate clearly and effectively, both verbally and in writing, ensuring messages are conveyed accurately and courteously.
• Active Listening: Pay close attention to callers and visitors to understand their needs and concerns, and respond appropriately.
• Customer Service Skills: Be friendly, helpful, and attentive to the needs of clients, visitors, and colleagues.
• Problem-Solving: Be resourceful and capable of finding solutions to any problems that may arise.
• Organizational Skills: Maintain a clean and organized reception area, and efficiently manage tasks such as answering phones, scheduling appointments, and handling mail.
• Multitasking: Effectively juggle multiple tasks simultaneously, such as answering phones, greeting visitors, and assisting with administrative duties.
• Professional Appearance: Dress appropriately and maintain a neat and presentable appearance.
• Knowledge of the Company: Be familiar with the company's products, services, and policies.
• Positive Attitude: Project a positive and welcoming attitude, creating a positive first impression for visitors and callers.
• Discretion and Confidentiality: Handle sensitive information with discretion and maintain confidentiality.
• Adaptability: Be flexible and adaptable to changing situations and demands.
• Teamwork: Work collaboratively with other staff members to ensure smooth operations.

Our Expectations:

• We as a company pride ourselves on treating everyone with respect. We are a team here and we expect everyone to come to work every day with a smile on their face. It’s important that we are flexible with the business needs and get things done in a timely and efficient manner. Communicating in a clear and effective way with your managers, supervisors and co-workers is key for the overall flow of the business.
• Is diligent to protect the inhouse operations of all business and employee related matters, keeping confidential all conversations, information or proprietary knowledge.

Work Environment:

This job operates in an open-office setting and requires mobility inside and outside the office. The use of a phone, PC, and printer are required.

Physical Demands:

The physical demands here are representative of those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustain physical activity for periods of time (2 hours); use hands to finger, handle, or feel; reach with hands and arms. The employee is frequently required to talk or hear. Requires at times high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance, and squat. Requires the lifting of items up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

Part-time position that requires 9 AM to 3 PM.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Office: 1 year (Required)

Ability to Commute:

• Williams, Arizona 86046 (Required)

Work Location: In person

Salary : $18