What are the responsibilities and job description for the Clinical Administrative Assistant position at Kenneth Young Center?

Clinical Administrative Assistant

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following :

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work / life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)

8 Paid Organization-Wide Holidays

3 Personal Floating Holidays annually

Job Scope : This role involves providing administrative support to psychiatric providers in a community behavioral health setting. Clinical administrative assistants review and respond to incoming voicemail, faxes, and electronic communications relating to prescription refill requests, lab results, and prior authorizations. This role involves communication with pharmacies, other providers, clients, etc. as needed. This position also provides backup coverage for client service representatives, which includes greeting clients and visitors who enter the lobby, answering and routing incoming calls, appointment scheduling for psychiatric providers, accepting payments for client accounts.

Primary Responsibilities :

Review, document, and respond to incoming prescriber phone calls, fax, and other electronic communications, including medication requests, prior authorizations, and client concerns.

Facilitate communication between clients, physicians, and outside providers for administrative matters and medication concerns.

Assist clients to problem solve issues of medication access, including providing case management as needed to resolve pharmacy and / or insurance barriers.

Prepare clinical forms and letters under physician direction and coordinate with medical records staff as needed to facilitate release of records.

Complete registration process in e-prescribing system for new clients receiving medication services.

Scheduling for psychiatric providers

Use electronic client management system to schedule clients for follow-up appointments with psychiatric providers at prescribed intervals.

Provide outgoing reminder calls one business day prior to all medication management appointments and two days prior to psychiatric evaluations.

In the event of physician unscheduled absences, contact scheduled clients and reschedule psychiatry appointments.

Maintain cancellation list and contact with last-minute availability.

Provide coverage for Client Services Representatives at Elk Grove Village and Schaumburg Township locations.

When providing front desk coverage, complete check-in process for clients arriving on-site for appointments.

Greet clients when they enter the lobby.

Notify client of account balance or fee for service, if applicable. Collect payment and provide receipt, entering any cash payments immediately.

Notify provider of client's arrival via electronic recordkeeping systems

Other duties as requested by the Supervisor or Deputy Director

Education and Experience

High School Diploma

Associates degree preferred

Minimum two years of experience in a medical office environment.

Kenneth Young Center is an Equal Opportunity Employer

Pay Range : $18 - $22 per hour

Salary : $18 - $22

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Clinical Administrative Assistant

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