What are the responsibilities and job description for the CL22014: Front Desk Receptionist / Secretary (Bilingual Required) - Administration position at Kennewick School District?
Position #22014: Front Desk Receptionist / Secretary (Bilingual Required)
Posting Dates: 02/11/2025 – 02/18/2025 (Or Until Filled)
Location: Administration Center
Hours: 8 Hours per Day (7:30 A.M. – 4:30 P.M.), 260 Days per Year
JOB DESCRIPTION
The Front Desk Receptionist / Secretary serves as the first point of contact for students, families, staff, and community members, ensuring a welcoming and professional environment. This role is responsible for assisting with front office operations, providing exceptional customer service, and supporting the district’s communications efforts.
Key responsibilities include greeting and assisting visitors, responding to inquiries, updating website content, and processing transcript requests. This position also manages office supply ordering, tracking/submitting expenditure reports, orders business cards, scheduling conference spaces, handling community donations, and reviewing Spanish translation as needed.
A successful candidate will be tech-savvy, detail-oriented, and able to multitask in a fast-paced environment. Strong organizational skills, professionalism, and the ability to handle confidential information with discretion are essential. The Front Desk Receptionist / Secretary ensures the seamless operation of the front office while contributing to the district’s communication efforts and overall efficiency.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All applicants must submit a cover letter for this position and application online at www.ksd.org . A skills assessment may be administered to evaluate readiness and qualifications for this position.
CONDITIONS OF EMPLOYMENT
- High school diploma or equivalent.
- Must present transcripts of the highest level of education within thirty (30) days of hire.
- Bilingual Skills Required - Must pass STAMP bilingual assessment in Spanish.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
- Must be able to meet the Physical Demands of the position.
- Must pass a basic skills test.
- Completion of SafeSchools training within thirty (30) days of hire and yearly thereafter.
QUALIFICATIONS REQUIRED
- Strong supervisor references and documented work history demonstrating professionalism, reliability, punctuality, regular attendance, integrity, flexibility, a strong work ethic, and self-starting capabilities.
- Evidence of ability to establish and maintain a tactful, cooperative and effective relationship with students, parents, staff and management.
- Ability to remain calm, professional, and solution-focused when handling difficult situations and engaging with challenging clients, ensuring positive and effective resolution.
- Ability to multitask and manage interruptions while maintaining focus on daily office operations.
- Ability to maintain a polished, professional appearance and dress appropriately for a business office setting.
- Proactive mindset with the ability to anticipate needs, identify tasks, and take initiative to ensure work is completed efficiently and on time.
- Tech-savvy with a strong aptitude for learning new software and systems. Skilled in troubleshooting technical issues efficiently and adapting to evolving technology.
- Evidence of ability to approach assigned work in a professional manner, working toward the common goal of teamwork, pride in service delivery and continuous improvement.
- Excellent verbal and written communication skills in both English and Spanish, with a strong command of grammar, spelling, and language usage. Must be proficient in both languages to effectively communicate, both verbally and in writing, with students, parents, district staff, and community members regarding all job-related matters.
- Ability to handle confidential information with discretion.
- Ability to assess and correct issues involving safety.
- Ability to operate general office equipment such as: computer, copiers, printers and scanners.
- Willingness to participate in training to advance skills to meet the work-related needs of the department.
- Reliable transportation to and from work, including during inclement weather.
QUALIFICATIONS PREFERRED
- Bachelor’s degree, associate’s degree or equivalent experience in office administration, communications, or a related field.
- Previous experience in a K-12 education environment.
- Previous experience in a fast-paced, deadline driven administrative support, customer service and/or communications position.
- Previous experience updating websites and preparing organization communications
- Previous experience translating documents from English to Spanish.
JOB RESPONSIBILITIES
- Greet and assist visitors, providing accurate information and directing them as needed.
- Respond to inquiries from students, parents, and the community in person, via phone, and through email.
- Open/close the administration center at the start and end of each business day.
- Make website updates as needed to ensure accurate and timely information.
- Compose weekly staff Kudos and distribute using ParentSquare .
- Provide recommendations for family and community communications to the Executive Director based on feedback/phone call requests for information.
- Provide high school transcripts as requested.
- Order office supplies and maintain supply closet inventory.
- Review written Spanish as needed for accuracy and meaning.
- Create and order business cards and name badges/plates.
- Create name signs for individual office spaces.
- Process community requests for e-flyer distribution through Peachjar.
- Track community donations and draft thank you letters.
- Process applications and issue Tri-Cities Senior Citizen Gold Cards to community members.
- Track and update staff changes to phone directory, email lists and website.
- Track and maintain a list of current year retirees and assist with the retirement recognition program.
- Maintain district information materials in the front entrance.
- Schedule use of meeting rooms.
- Maintain and update video display content in lobby.
- Track incoming and outgoing mail and deliveries, ensuring timely distribution.
- Manage and distribute student and parent-related forms.
- Track and reconcile department purchasing card receipts and process monthly reports. -
- Create public hours and directional signs as needed.
- Update district staff on schedule changes/public hours during breaks, etc.
- Coordinate the repair and maintenance of copy machines.
- Maintain a safe, clean, professional, and welcoming front office environment.
- Maintain an updated Front Desk Operations Manual for substitutes.
- Lower and raise the building flag as directed .
- Submit maintenance work orders as needed to ensure safe building operations.
- Distribute casual employee paychecks in accordance with district procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
PHYSICAL DEMANDS : The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mobility: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, push or pull 18-26 lbs., sit, kneel and crouch, twist and bend, use hands to type, finger, handle, or feel; and reach with hands and arm.
- Sense: The employee is required to talk/hear conversations and other sounds. The employee must be able to communicate effectively in person and over the telephone. The employee is required to taste and smell. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Lifting: The employee must be able to lift or move up to 18-26 pounds; may also need to be able to lift overhead. The employee may be required to physically move quickly in an emergency or while performing student supervision duties.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Hazards: The noise level in this work environment is moderate.
Kennewick School District's Non-Discrimination Policy
The Kennewick School District provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, including gender expression or identity, the presence of any sensory, mental or physical disability, or use of trained dog, guide or service animal by a person with a disability, and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:
Civil Rights & Equity: Dr. Thomas Brillhart- (509) 222-5335 ( Thomas.brillhart@ksd.org )
Section 504, Title IX: BJ Wilson - (509) 222-5003 (BJ.Wilson@ksd.org)
This holds true for all students who are interested in participating in all education programs and/or extra-curricular school activities in the Kennewick School District.
Applicants : Inquiries regarding compliance procedures or requests for reasonable accommodation may be directed to the School District’s Associate Superintendent or Director of Human Resources.
For information on salary and benefits offered, please visit https://www.ksd.org/hr-landing/benefits-salary-schedules
Kennewick School District Contact Names and Telephone Numbers:
Toni Neidhold, Director of Human Resources
(509)222-6414
Toni.Neidhold@ksd.org
Classified ADA
Kennewick School District
1000 West 4 th Avenue
Kennewick, WA 99336
