What are the responsibilities and job description for the IT Support Analyst position at Kent Daniels and Associates, Inc.?
Position : IT Support Analyst
Location : Downtown Los Angeles, CA (Onsite)
Pay : $36 to $39 per hour
Experience : 5 year experience in a law firm or professional services.
Education : Bachelor’s degree in Computer Science, Computer Engineering or related field.
Type : Full-time; Temporary
Schedule : Monday – Friday, 8 : 30am to 5 : 00pm (Overtime / flexibility in schedule required)
Kent Daniels & Associates is seeking an IT Support Analyst to join our dynamic law firm client!
Job Description :
Troubleshoot PC hardware (Dell laptops, iPhone, Android, printers, copiers) and software (Windows 11, Microsoft 365, iManage, other business applications); escalating issues when appropriate.
Support, deploy, and maintain computers, including setup of the standard workstation image, checkout laptops, Teams Voice phone support and other technologies.
Administration of office audio and video equipment (Crestron and Poly).
Setup mobile devices including iOS / Android devices using Intune.
Support, assist, and oversee available offices / conference rooms for visitors and various in-office meetings and events.
Respond to issues assigned by IT ServiceDesk; submit / update accurate documentation in the incident management system (ServiceNow).
Maintain / support the delivery of applications to remote users via standard remote access solutions including VPN, Portal, and Outlook Web Access.
Direct internal customer support; provide local hands and assist with escalations.
Position Requirements :
Familiarity with Windows 11 and M365.
Must have knowledge of principles and practices regarding computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques.
Demonstrate excellent communication, time management and organizational skills, have initiative in decision making and problem resolution.
Ability to investigate and analyze information and to draw conclusions.
Kent Daniels & Associates is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position : IT Support Analyst
Location : Downtown Los Angeles, CA (Onsite)
Pay : $36 to $39 per hour
Experience : 5 year experience in a law firm or professional services.
Education : Bachelor’s degree in Computer Science, Computer Engineering or related field.
Type : Full-time; Temporary
Schedule : Monday – Friday, 8 : 30am to 5 : 00pm (Overtime / flexibility in schedule required)
Kent Daniels & Associates is seeking an IT Support Analyst to join our dynamic law firm client!
Job Description :
Troubleshoot PC hardware (Dell laptops, iPhone, Android, printers, copiers) and software (Windows 11, Microsoft 365, iManage, other business applications); escalating issues when appropriate.
Support, deploy, and maintain computers, including setup of the standard workstation image, checkout laptops, Teams Voice phone support and other technologies.
Administration of office audio and video equipment (Crestron and Poly).
Setup mobile devices including iOS / Android devices using Intune.
Support, assist, and oversee available offices / conference rooms for visitors and various in-office meetings and events.
Respond to issues assigned by IT ServiceDesk; submit / update accurate documentation in the incident management system (ServiceNow).
Maintain / support the delivery of applications to remote users via standard remote access solutions including VPN, Portal, and Outlook Web Access.
Direct internal customer support; provide local hands and assist with escalations.
Position Requirements :
Familiarity with Windows 11 and M365.
Must have knowledge of principles and practices regarding computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques.
Demonstrate excellent communication, time management and organizational skills, have initiative in decision making and problem resolution.
Ability to investigate and analyze information and to draw conclusions.
Kent Daniels & Associates is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $36 - $39
