What are the responsibilities and job description for the Kitchen Server position at Kent Hospitality Group?
About Kent Hospitality Group
Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.
Job Summary:
You are responsible for delivering food to all guests. You should be able to communicate effectively with both the Dining Room and Kitchen staff. You must ensure proper delivery of food items according to position numbers, allergies and temperatures. You must ensure all special requests are properly followed: such as augmenting, complimentary items for VIPs, birthday/anniversary candles, etc. You must speak clearly and knowledgeable to customers about food dishes and allergies- working with a warm, knowledgeable & noticeably appreciative demeanor. The Kitchen Server must be capable of working in a team- oriented environment to achieve the restaurant’s common goal of guest satisfaction.
CANDIDATE REQUIREMENTS:
Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.
Job Summary:
You are responsible for delivering food to all guests. You should be able to communicate effectively with both the Dining Room and Kitchen staff. You must ensure proper delivery of food items according to position numbers, allergies and temperatures. You must ensure all special requests are properly followed: such as augmenting, complimentary items for VIPs, birthday/anniversary candles, etc. You must speak clearly and knowledgeable to customers about food dishes and allergies- working with a warm, knowledgeable & noticeably appreciative demeanor. The Kitchen Server must be capable of working in a team- oriented environment to achieve the restaurant’s common goal of guest satisfaction.
CANDIDATE REQUIREMENTS:
- Must have 2 years experience in a fast paced NYC restaurant as a Busser or Food Runner
- Must be able to lift & carry at least 50 pounds
- Must be able to stand for long periods of time
- Must be comfortable with repetitive motions (such as walking, bending & standing)
- Must be knowledgeable of Industry critics & awards
- Must have full schedule availability for Lunch and Dinner Service
- Must be able to take constructive criticisms and work well in a team dynamic
- Know and be able to identify table and seat numbers
- Know and be able to create the napkin fold
- Know how to organize and carry a tray properly for food service
- Being aware of Kitchen needs for food running
- Know and be able to serve food properly
- Maintain station cleanliness
- Understand the proper standards of clearing a table
- Be willing and able to perform the sequence of service
- Be knowledgeable of the menu: the dish as it is listed on the menu & allergies
- Know how to and be able to properly serve coffee & tea
- Have knowledge of ‘who’s who’ at Kent Hospitality Group
- Know and be able to explain the ’Time and Tide’ Story
- Be warm, knowledgeable and ‘noticeably appreciative’
- Accommodate guests by making each individual feel welcome
- Act professional and accommodating and always maintain composure
- Identify and report problems to management immediately
- Be aware of service flow, dining timing, and adjust for each guest’s individual needs
- Implement and follow steps of service
- Oversee activities of your team in the station
- Clock in for your shift (after you have changed into your uniform)
- Be on duty and in uniform at scheduled time
- Oversee the setting of dining room according to seating plan
- Complete side work
- Attend pre-shift meeting, as your scheduled shift requires
- Implement and follow steps of service
- Assist in dining room activities as required
- Complete closing side work
- Complete any necessary closing paperwork/ tip sheet
- Clock out for your shift (before you have changed out of your uniform)
