What are the responsibilities and job description for the Customer Service / Inside Sales position at Kentucky Eagle, Inc.?
Kentucky Eagle is a growing family-built beverage distribution company. We are leaders in the industry and we’re proud of it.
Full-time employees have access to a menu of great benefits including, medical, dental, vision, health savings accounts, LTD, STD, company provided life insurance and a 401k plan with a match up to 7.5%. We also offer paid vacation, paid sick, paid volunteer time, and paid parental leave.
Full-time employees have access to a menu of great benefits including, medical, dental, vision, health savings accounts, LTD, STD, company provided life insurance and a 401k plan with a match up to 7.5%. We also offer paid vacation, paid sick, paid volunteer time, and paid parental leave.
General Function:
This position provides customer service to assigned retailers to increase volume and profit.
Duties and Responsibilities:
- Provide excellent customer service by resolving customer concerns.
- Build and maintain strong customer relationships to increase sales opportunities.
- Support and maintain the Retail Portal with retailer set up and access, ensuring smooth operation and user assistance.
- Communicate pricing promotions or changes to the assigned account base utilizing email, text, and other necessary means of communication.
- Monitor and ensure ordering compliance under assigned frequency.
- Contact retailers when consecutive order frequencies are missed.
- Maintain accurate records and process all orders, reports, and forms as required.
- Report all sales, procedure, and delivery opportunities to Sales management.
- Maintain a comprehensive understanding of the all-product service offerings.
- Account visits as necessary.
- Collaborate with the Delivery team for special requests or Point-of-sale deliveries with product orders.
- Provide P.O.S. material as requested, ensuring compliance with all alcoholic beverage regulations regarding signage.
Minimum Knowledge, Skills, and Abilities Required:
- Must have a valid Driver’s License with a driving record acceptable to KEI’s insurance carrier.
- Beverage sales and/or phone sales experience preferred
- College degree preferred
- Solid computer skills and knowledge of MS Office products.
- Ability to communicate, both oral and written, to a diverse group of external and internal customers
- Ability to organize and work efficiently and to set priorities.
- Able to sit for extended periods of time.
- Occasional repetitive lifting up to 35 pounds.
Kentucky Eagle was built on teamwork and equal opportunity. We will continue to be successful when people are treated fairly and allowed to advance and achieve their full potential. It is the policy of Kentucky Eagle to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, gender, age, national origin, sexual orientation, citizenship status, veteran status, disability, pregnancy or any other characteristic protected by law.
