What are the responsibilities and job description for the Customer Service Representative position at Kentucky Farm Bureau Insurance Auburndale Agency?
Job Overview:
Provide support to the Agency Manager and Kentucky Farm Bureau members. Responsibilities include answering questions for insureds, membership, insurance company personnel, and mortgagee/lienholders. Understanding policy coverages for all lines of insurance.
Responsibilities:
- Knowledge of policy coverage for all lines of insurance.
- Build relationships with internal and external customers to deliver exceptional customer experiences.
- Answer telephone inquiries pleasantly and efficiently, providing requested information.
- Assist in filing claims and gathering information from insureds or third parties regarding claims.
- Provide certificates and proof of insurance cards to insureds as requested.
- Assist the Agency Manager with placing business, including quoting and binding policies for the Agency manager. Answer policy and billing questions.
- Assist the Agency Manager with running reports, including trending and book of business reports.
- Perform research using multiple systems to answer inquiries.
- Research payment activity as required to identify misapplied payments and determine if any action is needed.
- Analyze billing accounts to answer customer inquiries regarding their policies.
- Explain the billing process to insureds.
- Process payments made in person and via phone, and resolve issues related to credit card processing.
- Analyze policy transactions to ensure coverage aligns with the requests from insureds, and when differences occur, process all required policy changes.
- Compose and create letters of explanation of coverage or payments in response to incoming mail from customers and mortgage companies.
- Supply claim history/loss reports to insureds upon request.
- Research and analyze policies and explain premium changes to insureds upon request.
- Research and analyze policy history to provide a record of activity and copies of appropriate substantiating documents for use in legal defense or by claims personnel.
- Answer inquiries regarding customer portals including the registration process and online payment processing.
- Contact banks and additional interests to resolve payment issues and overdraft charges.
- Research refund checks and request stop payments or replacement checks when needed.
- Keep abreast of policy changes, rating procedures, workflow, functioning of automated systems, etc.
Qualifications:
- High School or equivalent education and experience in Customer Service.
- Property and Casualty agent’s license in Kentucky
- Good decision-making abilities.
- A strong interest in detailed work.
- Ability to analyze and solve problems.
- Ability to assist customers quickly and efficiently.
- Ability to multi-task and handle deadlines.
- Strong communication and listening skills.
- Demonstrated ability to effectively multi-task and generate actionable recommendations.
- Strong interpersonal and communication skills with the ability to interface directly with higher levels of management.
- Self-motivated with a strong drive for results and intellectual curiosity.
- Must be able to meet deadlines and work well under pressure in a fast-paced environment.
- Excellent verbal and written communication skills in English (multilingual skills are a plus)
- Strong phone etiquette and the ability to communicate effectively with customers
Join our team as a Customer Service Representative and be part of an organization that values its employees and provides opportunities for growth and development. Apply today!
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Insurance: 1 year (Preferred)
License/Certification:
- Kentucky Property and Casualty License (Required)
Ability to Relocate:
- Louisville, KY 40214: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $24