What are the responsibilities and job description for the Customer Service Team Member position at Kentucky Fried Chicken?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in a fast-paced café environment. The ideal candidate will have a passion for providing exceptional service and will be responsible for ensuring that every customer has a positive experience. This role requires strong communication skills, the ability to work efficiently under pressure, and a commitment to maintaining high standards of cleanliness and service.
Responsibilities
- Greet customers warmly and assist them with their orders in a friendly manner.
- Operate the cash register accurately, processing transactions efficiently.
- Utilize POS to manage orders and payments.
- Maintain cleanliness and sanitation standards throughout the restaurant, ensuring a welcoming environment.
- Help customers with inquiries regarding menu items, specials, and promotions.
- Collaborate with team members to ensure smooth operations during peak hours.
- Assist in training new staff on customer service protocols and operational procedures.
- Handle customer complaints or concerns professionally, striving for resolution.
Skills
- Previous experience in a QSR restaurant setting is preferred but not required.
- Familiarity with point-of-sale systems is a plus.
- Strong basic math skills for handling cash transactions accurately.
- Excellent communication skills with an emphasis on customer interaction.
- Ability to work effectively in a quick-service fast food restaurant environment.
- Team-oriented mindset with the ability to help others and foster a collaborative atmosphere.
- Attention to detail in maintaining cleanliness and sanitation standards within the establishment.
Join our team and become an integral part of creating memorable experiences for our customers!
KFC Benefits Include:
Free Paid College from WGU online university
Access to Scholarships for qualified individuals
GED Programs
Disaster Assistance
401K with matching
Employee Discount
Referral Program
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Shift:
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Ability to Commute:
- Fort Myers, FL 33907 (Required)
Work Location: In person
Salary : $14 - $15
