What are the responsibilities and job description for the Guest Service Host 15 years old $12/hour - 16 and up $13/hour position at Kentucky Kingdom?
Job Responsibilities
Season Pass Processing
- Operate Pass Portal accurately and efficiently.
- Handle cash with precision and care.
- Sell season passes (new and renewals).
- Take and upload photos for season passes.
- Print and distribute season pass cards.
- Provide accurate pricing information and highlight season pass benefits.
- Process parking refunds as needed.
Ticket Selling
- Sell tickets and upsell to season passes when appropriate.
- Understand and explain all promotions and discounts.
- Process coupons accurately.
- Follow proper cash handling procedures.
Ticket Scanning
- Scan tickets and respond appropriately to scanner messages.
- Ensure only guests with valid tickets, season passes, or hand stamps are admitted.
- Direct guests without valid tickets to the ticket booth.
- Notify supervisor of issues or concerns as indicated by scanners.
- Ensure compliance with ticket type restrictions during group events and buyouts.
- Direct guests who receive free drink wristbands to Guest Services for proper distribution.
Re-Entry Hand Stamping
- Apply hand stamps accurately for re-entry.
- Alert supervisor when supplies are low.
Park Knowledge
- Demonstrate familiarity with Guest Services and park-wide policies.
- Provide accurate information from the FAQ handout.
- Know the locations and schedules of attractions, shows, restrooms, lockers, strollers, and other guest amenities.
- Remain up to date on daily changes such as ride closures, weather impacts, and event schedules.
- Guide guests to appropriate services or locations as needed.
Requirements
- Ability to maintain a positive attitude and constant smile.
- Ability to use radio communication codes accurately and efficiently.
- Ability to maintain a neat, clean, and professional appearance.
- Ability to assist in maintaining a clean and safe work area.
- Ability to communicate effectively and clearly.
- Ability to enforce park policies while addressing guest concerns in a friendly manner.
- Ability to work in all Guest Services locations.
- Ability to handle cash transactions efficiently and accurately.
- Ability to report for scheduled shifts consistently.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to participate in training session to enhance customer service and transaction skills.
- Hosts who are a minimum of 18 years old must pass background check.
Salary : $12
