Park Desk Clerk Supervisor

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3 / 4 / 2025 (7 : 00 PM EST)

req67628

Park Desk Clerk Supervisor

Pay Grade11

Salary

16.17 - $24.25 Hourly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR / WK

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Hiring Agency

Tourism, Arts, & Heritage Cabinet | Kentucky Department of Parks

Location

166 Upper Village Drive

Gilbertsville, KY 42044 USA

Description

Can you actually handle a view like the one at Kentucky Dam Village State Resort Park every day? Are you ableto work with such a distraction while still leading others in providing quality customer service to our guestsat Kentucky Dam Village State Resort Park? Then this position MIGHT be for you!

As a Park Desk Clerk Supervisor, you will fill a key leadership role at one of the premier and largest StateParks in the Commonwealth of Kentucky. You will coordinate the activities of Park Desk Clerks and NightAuditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits,developing and retaining employees and exceeding guest expectations. This position reports directly to themanagement staff at Kentucky Dam Village State Resort Park.

The ideal candidate will :

• Experience working the front desk at hotels, resorts, etc.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have strong computer skills and preferred experience with property management or point of sale systems.
• Manage and control the overall front desk guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
• Motivate staff within Front Desk department and work to help establish a productive working environment for Park.
• Assist to conduct training classes regarding safety, security, department procedures and service guidelines.
• Maximize room revenue and occupancy by reviewing status daily. Monitor rate efficiency, monitor guest credit report and maintain close observation of daily house count.
• Supervise the Night Audit function, and monitor and assist in providing the necessary reports to other departments for guest arrivals, departures and needs.
• Schedule Park Desk Clerks and any other staff temporarily assigned to the Front Desk. Oversee their reviews, training and development of staff to achieve Park's service quality standards.
• Assist and / or lead revenue management with the implementation and execution of programs to ensure the Park's room occupancy and Average Daily Rate objectives are met
• Analyze and generate guest issues, billing, and daily reports, and communicate information to front deskemployees as well as members of other appropriate departments. May assist in assembling daily financial datawhile assisting in interpreting this data for financial and operational plans for the accommodations revenuesto include in the annual Park budget
• Maintain procedures for security of monies, guest security and emergency procedures
• Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriate actions are taken. Follow up to ensure guest satisfaction. Use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
• Provide a professional image at all times through appearance and dress
• Other duties as assigned by supervisor or management

Benefits for Full Time Employees :

Employees in this position are required to maintain a valid driver's license and required to drive a licensed vehicle. Thisstatus may be necessary for the length of time in this position. If this is necessary, it will be listing inthe specific position description for this position. Applicants and employees in this job title may berequired to submit to a drug screening test and background check.

Minimum Requirements

EDUCATION : High school graduate.

EXPERIENCE, TRAINING, OR SKILLS : Two years of experience in the front desk operation of a lodging facility.

Substitute EDUCATION for EXPERIENCE : Additional education will substitute for work experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION : NONE

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.) : NONE

Working Conditions

Work is typically performed indoors in a state park setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Scot Ratzlaff at scot.ratzlaff@ky.gov or 270-362-4271.

An Equal Opportunity Employer M / F / D Learn More

Salary : $16 - $24