Park Desk Clerk Supervisor

Advertisement Closes3 / 4 / 2025 (7 : 00 PM EST)req67628Park Desk Clerk SupervisorPay Grade 11Salary$16.17 - $24.25 HourlyEmployment TypeEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR / WKClick here for more details on state employment.Hiring AgencyTourism, Arts, & Heritage Cabinet | Kentucky Department of ParksLocation166 Upper Village DriveGilbertsville, KY 42044 USADescriptionCan you actually handle a view like the one at Kentucky Dam Village State Resort Park every day? Are you able to work with such a distraction while still leading others in providing quality customer service to our guests at Kentucky Dam Village State Resort Park? Then this position MIGHT be for you!As a Park Desk Clerk Supervisor, you will fill a key leadership role at one of the premier and largest State Parks in the Commonwealth of Kentucky. You will coordinate the activities of Park Desk Clerks and Night Auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. This position reports directly to the management staff at Kentucky Dam Village State Resort Park.The ideal candidate will :

• Experience working the front desk at hotels, resorts, etc.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have strong computer skills and preferred experience with property management or point of sale systems.
• Manage and control the overall front desk guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
• Motivate staff within Front Desk department and work to help establish a productive working environment for Park.
• Assist to conduct training classes regarding safety, security, department procedures and service guidelines.
• Maximize room revenue and occupancy by reviewing status daily. Monitor rate efficiency, monitor guest credit report and maintain close observation of daily house count.
• Supervise the Night Audit function, and monitor and assist in providing the necessary reports to other departments for guest arrivals, departures and needs.
• Schedule Park Desk Clerks and any other staff temporarily assigned to the Front Desk. Oversee their reviews, training and development of staff to achieve Park's service quality standards.
• Assist and / or lead revenue management with the implementation and execution of programs to ensure the Park's room occupancy and Average Daily Rate objectives are met
• Analyze and generate guest issues, billing, and daily reports, and communicate information to front desk employees as well as members of other appropriate departments. May assist in assembling daily financial data while assisting in interpreting this data for financial and operational plans for the accommodations revenues to include in the annual Park budget
• Maintain procedures for security of monies, guest security and emergency procedures
• Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriate actions are taken. Follow up to ensure guest satisfaction. Use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
• Provide a professional image at all times through appearance and dress
• Other duties as assigned by supervisor or managementBenefits for Full Time Employees :
• Affordable life and health insurance with optional health reimbursement account
• Wellness incentives program
• Retirement plan
• Vacation, holiday, and sick paid time off (PTO)
• Optional Deferred Compensation program (401K / 457K).Employees in this position are required to maintain a valid driver's license and required to drive a licensed vehicle. This status may be necessary for the length of time in this position. If this is necessary, it will be listing in the specific position description for this position. Applicants and employees in this job title may be required to submit to a drug screening test and background check.Minimum RequirementsEDUCATION : High school graduate.EXPERIENCE, TRAINING, OR SKILLS : Two years of experience in the front desk operation of a lodging facility.Substitute EDUCATION for EXPERIENCE : Additional education will substitute for work experience on a year-for-year basis.Substitute EXPERIENCE for EDUCATION : NONESPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.) : NONEWorking ConditionsWork is typically performed indoors in a state park setting.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Scot Ratzlaff at scot.ratzlaff@ky.gov or 270-362-4271.An Equal Opportunity Employer M / F / D Learn More

Salary : $16 - $24