What are the responsibilities and job description for the Showroom Coordinator position at Kentwood Office Furniture?
Overview
The Showroom Coordinator manages daily operations of the Grand Rapids showroom, ensuring a welcoming and professional environment for visitors, customers, and staff while supporting various administrative functions.
Key Responsibilities
- Front Desk Greeter
- First point of contact for visitors, creating a warm and welcoming atmosphere.
- Answer incoming calls and direct to appropriate team members.
- Retail Support
- Welcome and assist walk-in customers with inquiries and retail purchases, ensuring a positive customer experience.
- Sample Library Organization
- Maintain and organize the sample library, ensuring samples are current, cataloged, and accessible.
- Review and update sample inventory to reflect new products.
- Vendor Updates
- Maintain communication with vendors on new products, promotions, and price changes.
- Relay vendor updates to the sales team.
- Sales Meeting and Training Coordination
- Plan and coordinate meetings and training sessions, ensuring schedules, materials, and spaces are prepared.
- Customer Experience Management
- Coordinate lunch arrangements, sample requests, and invitations for showroom visits.
- Act as a liaison between customers and the sales team.
- Fabrication Studio Tours
- Organize and coordinate tours for sales teams and customers.
- On-site GR Sales Training Coordination
- Manage training schedules for new sales associates.
- Schedule department sessions and arrange meals.
- Report training progress to General Managers.
- Lead Distribution
- Distribute walk-in leads to appropriate sales team members.
- Showroom Signage and Tags
- Update showroom signage and tags with the design department.
- Communicate signage guidelines to regional offices.
- Conference Room Scheduling
- Manage scheduling for the Grand Rapids conference room.
- Holiday and Event Signage
- Ensure holiday and event signage is displayed correctly and communicate standards to regional offices.
Qualifications and Requirements
- Excellent organizational and communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and proactive problem-solving.
- Experience in a showroom or customer service role preferred.
- Proficient in scheduling and managing multiple priorities.