What are the responsibilities and job description for the Front Desk Receptionist position at Kenwood Health Center, LLC?
FRONT DESK RECEPTIONIST
FULL-TIME MONDAY THRU FRIDAY
9AM--5:30PM
SENIOR CARE ENVIRONMENT
POSITION PURPOSE:
Responsible for performing reception duties in an efficient manner, in accordance with established procedures.
ESSENTIAL FUNCTIONS OF POSITION:
• Answer telephone, determine nature of call, and relay information within the facility as necessary
• Operate paging/telephone system as required and locate personnel through paging system as needed
• Maintain a current list of residents by name and room number, emergency phone numbers of on- call personnel, department extensions, key personnel, etc.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Reports suspicious persons/information supervisor immediately
• Ensure guests/visitors abide by existing rules
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
• Maintain confidentiality of all pertinent resident information to ensure resident rights are protected
• Operate various office equipment as needed
• Attend and participate in in-service and on-the-job training as required
• Ensure that residents rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed
• Participate in the overall quality assessment and improvement program activities
• Assist with administrative duties as required
• Ensure administrative supplies are replenished in work areas as necessary
• Perform additional duties as assigned
EDUCATION/ REQUIREMENTS:
High school diploma or equivalent plus a minimum of 6 months related experience; or equivalent combination of education and experience
