What are the responsibilities and job description for the Help Desk Support position at Kenworth Sales Company?
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
Kenworth Sales Company is looking for a dedicated Help Desk Support candidate that is reliable, flexible and can learn and adapt in a fast-paced, close-knit team environment. This position will require the successful candidate to have strong customer service and organizational skills. Candidate will be a self-starter and be able to set priorities and follow through on every ticket to ensure issues and problems are resolved in a timely manner.
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Support Technician Duties and Responsibilities
- Help Desk Support is the first response team in answering and replying to all hardware/software technical issues received from customers.
- Ability to identify and organize tickets according to priority and find resolutions, or escalate tickets to other members of the department when needed.
- Assist employees in using company software programs.
- Maintain documentation and logs of work performed and process through help desk ticket system.
- Able and willing to increase knowledge of software and hardware products to keep up with company demands and development.
- Strong aptitude in operating system repair, spyware/virus removal, hardware and software troubleshooting a must.
- The candidate must have knowledge of computer logic and methodology. A certification a plus.
*This is a Full-Time position (M-F, 40hrs/wk). Typically, 7:00am-4:00pm with some flexibility. Participation in an on-call rotation (including weekends) is required.*
Support Technician Qualifications
Associate’s Degree in IT or related field, or at least 2 years of equivalent working experience.
Outstanding customer service and interpersonal skills (Must play well with others).
Excellent and effective communication skills (oral and written).
Dependability and reliability to follow-through and take ownership of every task and responsibility entrusted to you.
Willingness to participate in a mandatory after-hours on-call rotation, including weekends.
Support Technician Working Conditions
This position will require some travel to configure and install new systems and appliances, perform on site troubleshooting and repair. Individual must be available to respond to an on-call rotation as assigned, including evenings and weekends. Work hours for this position will vary due to scheduled maintenance windows and response to service outages.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
