Director PTC Operations

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families. 

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Director PTC Operations

The Director PTC Operations will be responsible for managing and coordinating a team of network specialists to monitor and manage all PTC, network, and back-office system related issues to ensure that the required service levels and performance targets are achieved.

Knowledge and Experience:

• Minimum of 10 years’ experience in managing large scale IP networks, railroad C&S systems and network monitoring systems
• Bachelor’s degree in computer science, Information Technology, or related area; or, equivalent experience
• Demonstrated acumen with regulatory requirements including FRA and OSHA regulations
• Proven ability to adapt to new technologies and tools to create efficiency and accelerate change

Skills:

• Strong system and data analysis skills
• Detailed understanding of performance improvement processes
• Communication skills at interpersonal and group levels
• Build trust in relationships
• Proven ability to lead by example to foster positive cross functional relationships with internal and external stakeholders
• Must be organized and detail oriented
• Excellent written, verbal, and presentational skills 

Key Accountabilities:

Develop Network Operations Center (NOC)

• Create robust processes and procedures for the operations and management of the NOC
• Collaborate with stakeholders to identify and implement performance and reliability measurements for the PTC and related systems

Oversee and manage NOC Operations

• Oversee and control incident management systems
• Act as escalation point for large system issues with significant exposure

Implement a robust remote monitoring program

• Identify and develop system alerts
• Identify and escalate trending issues
• Implement automated reporting to aid in failure identification, issue trending and action planning

Respond to urgent or significant wayside failures

• Respond on location to significant outages or service failures
• Act as liaison for field team to resolve complex failure scenarios

Manage team of five network operations specialist 

• Build, lead and manage the NOC team and integrate them into the operational business

Support Engineering Systems

• Provide technical support, guidance and direction to Engineering teams in relation to communication system, back office systems and engineering network

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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