Quality Manager Procurement & Corporate

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit! 

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community. 

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here. 

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families. 

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Minimum Knowledge and Experience:

• Bachelor’s degree in Engineering, Business Administration, Operations Management / logistics or Finance.
• Strong knowledge of ISO 9001:2015 and ISO 19011:2018 standards.
• Certified Quality Auditor.
• Six Sigma Green Belt certification (preferred).
• Expertise in project management, planning, and execution.
• Proficient in quality auditing tools (e.g., control charts) and methodologies.
• Proven experience managing quality programs in a manufacturing environment (highly desirable).
• Skilled in facilitating meetings across all organizational levels in diverse environments.

Skills:

• Strong attention to detail with excellent analytical and problem-solving abilities.
• Exceptional listening, communication, and presentation skills.
• Proficient in Microsoft Office Suite, Visio, and Power BI, with a focus on delivering high-quality outputs.
• Effective influencing skills and the ability to collaborate across all organizational levels.
• Capable of working independently and as part of a diverse team of quality professionals

.Key Accountabilities (Essential Job Duties):

• Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance

Quality Management System (QMS) & Compliance:

• Own the QMS and ensure contractual compliance for Procurement and KCS corporate processes.
• Act as the ISO 9001 subject matter expert, ensuring compliance with standard requirements.
• Apply lean management principles to identify and implement opportunities for continuous improvement.
• Collaborate with key managers to enhance the department’s QMS and oversee improvement initiatives.

• Support the department in building and maintaining risk registers.
• Ensure compliance with KCS-MBTA contract requirements, including:
  • Workmanship standards
  • Quality control
  • Configuration control plans
  • Quality audit programs
  • Document control
  • Tool calibration standards
  • Management of nonconformances
• Perform quality control activities as defined in the QCPM to ensure uniform and traceable execution of critical processes.

ISO 9001 Department Quality Roadmap:

• Establish and maintain a departmental process map, including key process workflows and interdepartmental connections.
• Build and maintain a gap assessment to identify and prioritize QMS improvements.
• Regularly reassess department performance against ISO 9001 and contractual standards using gap assessments, KPIs, and audit outputs.

Nonconformance Process and Corrective Action Cycle:

• Track corrective actions from audits, nonconformances, and other sources in line with the Quality team tracking process.
• Collaborate with process owners to perform root cause analysis and identify corrective actions.
• Ensure timely completion of corrective actions and escalate delays through regular reporting.
• Update and maintain corrective action reports (CARs) and related KPIs.

Internal Audit Program:

• Serve as the ISO 9001 subject matter expert for audits, with certification as an Internal Auditor.
• Conduct internal audits for other departments and lead teams of quality auditors as needed.
• Identify risk areas for future audits as part of audit planning cycles.
• Develop and manage the supplier audit plan and monitor supplier audit schedules.
• Perform supplier audits in collaboration with the Procurement team.
• Prepare and present audit reports to top management and assist with follow-up audits.
• Develop internal auditing/testing parameters when necessary.

Document Control Management:

• Oversee the Document Control process for Procurement and KCS corporation.
• Ensure department processes and workflows are standardized and documented per company procedures.
• Manage process changes in alignment with the company’s change management process.
• Partner with key personnel to maintain audit-ready and compliant documentation.

General Responsibilities:

• Carry out additional duties as assigned by the manager.
• up to 15% travel will be required

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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