At Keolis Commuter Services (KCS) , we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!
Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.
We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.
At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.
Benefits Package Highlights :
- Generous Medical & Rx plan
- Dental & Vision Plan
- Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to railroad workers and their families.
- Fidelity 401K Program
- Flexible Spending Accounts
- Transit and Parking Reimbursement Benefits
- Employee Assistance Program
- Company Sponsored Life & Accidental Death and Dismemberment Benefits
- Education Assistance
- Short- & Long-term Disability Benefits
- Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital staysPet, Home, Auto insurance
Minimum Knowledge and Experience :
Bachelor’s degree in Engineering, Business Administration, Operations Management / logistics or Finance.Strong knowledge of ISO 9001 : 2015 and ISO 19011 : 2018 standards.Certified Quality Auditor.Six Sigma Green Belt certification (preferred).Expertise in project management, planning, and execution.Proficient in quality auditing tools (, control charts) and methodologies.Proven experience managing quality programs in a manufacturing environment (highly desirable).Skilled in facilitating meetings across all organizational levels in diverse environments.Skills :
Strong attention to detail with excellent analytical and problem-solving abilities.Exceptional listening, communication, and presentation skills.Proficient in Microsoft Office Suite, Visio, and Power BI, with a focus on delivering high-quality outputs.Effective influencing skills and the ability to collaborate across all organizational levels.Capable of working independently and as part of a diverse team of quality professionalsKey Accountabilities (Essential Job Duties) :Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic PerformanceQuality Management System (QMS) & Compliance :
Own the QMS and ensure contractual compliance for Procurement and KCS corporate processes.Act as the ISO 9001 subject matter expert, ensuring compliance with standard requirements.Apply lean management principles to identify and implement opportunities for continuous improvement.Collaborate with key managers to enhance the department’s QMS and oversee improvement initiatives.Support the department in building and maintaining risk registers.Ensure compliance with KCS-MBTA contract requirements, including : Workmanship standardsQuality controlConfiguration control plansQuality audit programsDocument controlTool calibration standardsManagement of nonconformancesPerform quality control activities as defined in the QCPM to ensure uniform and traceable execution of critical processes.ISO 9001 Department Quality Roadmap :
Establish and maintain a departmental process map, including key process workflows and interdepartmental connections.Build and maintain a gap assessment to identify and prioritize QMS improvements.Regularly reassess department performance against ISO 9001 and contractual standards using gap assessments, KPIs, and audit outputs.Nonconformance Process and Corrective Action Cycle :
Track corrective actions from audits, nonconformances, and other sources in line with the Quality team tracking process.Collaborate with process owners to perform root cause analysis and identify corrective actions.Ensure timely completion of corrective actions and escalate delays through regular reporting.Update and maintain corrective action reports (CARs) and related KPIs.Internal Audit Program :
Serve as the ISO 9001 subject matter expert for audits, with certification as an Internal Auditor.Conduct internal audits for other departments and lead teams of quality auditors as needed.Identify risk areas for future audits as part of audit planning cycles.Develop and manage the supplier audit plan and monitor supplier audit schedules.Perform supplier audits in collaboration with the Procurement team.Prepare and present audit reports to top management and assist with follow-up audits.Develop internal auditing / testing parameters when necessary.Document Control Management :
Oversee the Document Control process for Procurement and KCS corporation.Ensure department processes and workflows are standardized and documented per company procedures.Manage process changes in alignment with the company’s change management process.Partner with key personnel to maintain audit-ready and compliant documentation.General Responsibilities :
Carry out additional duties as assigned by the manager.up to 15% travel will be required
