Network Operations Manager (North)

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Knowledge and Skills

• Must have intermediate skills in the MS Office, specifically Excel and Word.
• Must be NORAC qualified, and capable of learning Railroad physical characteristics.
• Combination of relevant work experience, training and education.
• A minimum of 3 years’ experience in railroad operations and interpreting safety rules.
• Requires at least 2 years’ supervisory experience.
• Evidence of significant experience in the application of ATDA labor contracts.
• Satisfactory prior work history.

Experience

• Must be NORAC qualified, and capable of learning Railroad physical characteristics.
• Combination of relevant work experience, training and education.
• A minimum of 3 years’ experience in railroad operations and interpreting safety rules.
• Requires at least 2 years’ supervisory experience.

Key Accountabilities

• Provide Managerial Leadership to Dispatching staff and ensure safe and efficient operations and optimal On-Time performance. This includes providing individual coaching and development, holding direct reports to account, and providing managerial support.
• Demonstrate understanding and adherence to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance. Ensure the same is exercised within area of accountability.
• Develop and grow positive relationships with union representatives to ensure a constructive working environment. Direct, supervise and participate in the daily operations of the system, including ensuring compliance with Federal and State laws governing operations.
• Confirm the completion of reports and logs in a timely and accurate manner.
• Ensure effective working relationship with counterparts at MBTA / CSX / Berkshire & Eastern Railroad/ AMTRAK operations within set contexts.
• Act as the primary point of contact to provide supervision to ensure the least possible adverse effect to the traveling public in the event of operational incidents / train or infrastructure failure.
• Ensure that operational contingency plans are developed and implemented when needed.
• Interface with Engineering Department to ensure that work on or near the line is carried out safely and minimizes the impact of the punctual operation of trains.
• Interface with the Mechanical Department regarding ad hoc equipment movements / test trains etc.
• Ensure that assigned employees are fully qualified in the performance of their duties and operate in a safe and efficient manner.
• Administer collective bargaining agreements as required through regular job performance.
• Lead the hiring, work allocation, and on-the-job training for new employees.
• Ensure compliance of all direct reports with FRA CFR217 regulations and associated testing, as well as all safety rules.
• Attend and participate in all assigned training, specifically safety and security related.
• Ensure a high standard of passenger information is achieved through the interface with the Passenger Information Center.
• Ensure a high standard of internal messaging of incidents and major events is maintained from the Train Dispatch Centers.
• Ensure that delay information and root causes of delays are correctly recorded.
• Undertake on-call duty for real-time train operations across the whole network.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well being of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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