What are the responsibilities and job description for the Bus Operator - CapMetro position at Keolis North America LLC?
Knowledge and Experience :
Must be minimum 21 years of age
3 years verifiable valid Drivers license
Must have a valid driver's license
Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
Must have clean driving record - DMV printout required for the last 10 years
Must have stable work history
Skills :
Excellent customer service skills
Positive attitude and enjoy working with the general public
Attention to detail
Excellent communication skills
Exceptional judgement
Fast learner
Able to follow directions
Time management skills
Key Accountabilities :
Customer Service :
Ensure customers feel welcome
Effectively communicate with passengers especially in the event of service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedule, guidance, ect.
Safety :
Ensure safe on-road operations while maintaining on-time performance
Familiarity with assigned routing and detours
Awareness of ADA Policies and Procedures
Understanding of ADA Compliance
Proper operation of all wheelchair lifts, for each bus model
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Operations :
Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
Perform pre and post trip inspections and enter all defects into the ZONAR system
Follow exact deadhead routing and their assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Report any bunching of buses or other problems that may disrupt scheduled service
Perform other duties as assigned
Additional Statements :
Drug and alcohol screening : Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment : Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment : Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement : Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement : The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
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