What are the responsibilities and job description for the Host/Hostess position at Kerbey Lane Cafe?
Description :
Job Title : Host / Hostess
Department : Operations
Reports to : Managing Partner, Store Leader on Duty
Position Summary : Warm, friendly, greets guests at the door as soon as they arrive. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.
Primary duties and responsibilities include, but are not limited to, the following :
- Promotes a welcoming environment for every guest.
- All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guest's expectations.
- Greets and seats guests, presents clean menus to guests, informs them of a special.
- Take names on a waiting list, quotes guests accurate wait times, and organize a fair seating rotation.
- Observes tables and keeps track of clean, dirty, or occupied tables.
- Cleans, organizes, and stocks menus at host area.
- Maintains restroom cleanliness throughout the shift.
- Answers phone calls and answers questions concerning the menu and restaurant.
- Assists with the duties of servers or bussers as appropriate; pre-bussing tables, refilling coffee, or rolling silverware.
- Maintain specific side-work and ensure total cleanliness and smooth operation of the restaurant.
- Follow Store Leader's instructions and suggestions regarding tasks related to your role.
- Communicates with bussers, servers, and Store Leaders and assists in an entire team effort
- All other duties as directed, including having fun with our guests and your co-workers.
Requirements :
Essential Physical Requirements :
Additional Info : Knowledge and Skills
