What are the responsibilities and job description for the Help Desk Technician position at KERMA MEDICAL?
GENERAL STATEMENT OF JOB:
The Help Desk Technician provides technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring optimal system performance. The technician is responsible for maintaining a high level of customer satisfaction by delivering timely and effective solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Manage a medium sized Active Directory Domain.
- Implementation and management of virtual and physical systems.
- Support and maintain existing server hardware, as well as other network critical resources.
- Install software on servers as well as off-the shelf0 applications and/or server roles.
- Enter network users, change passwords, move files as users move from one file server to another, and ensure network security.
- Monitor available space on network volumes and move, delete, or organize accordingly to maintain adequate disk space for network operations.
- Work with the Director of Technical Services when it relates to the operation of the network.
- Train department personnel on technical systems, as necessary.
- May be assigned other duties based on the needs of the company.
MINIMUM QUALIFICATIONS:
Education and Experience:
- High school diploma with a minimum of 1-2 years experience designing, deploying, and managing intermediate networks require; Associate degree or Technical Certification in Computer Systems or related field preferred.
- CompTIA-Network Certified (preferred)
- CompTIA-Server Certified (preferred)
Knowledge/Skills/Abilities:
- Proficiency in troubleshooting and resolving technical issues.
- Proficiency in trouble shooting and repairing desktop computers.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficiency with MS Active Directory Services and Group Policy
- Intermediate experience working with Hyper V infrastructure.
- Proficiency with Microsoft 365 systems (email, SharePoint, security, etc.)
- Experience with maintaining wireless wi-fi networks and access points.
- Proficiency managing and implementing Windows Servers, including but not limited to: Mail, FTP, Domain Controllers, Print Servers, File Servers, Internet Filters, Wireless and Intrusion Prevention Systems.
- Experience hardening Windows servers and systems.
- Proficiency with managing and implementing LDAP, Group Policies, VPN, File and User Security
- Experience with remote access technologies
- Experience in various host-level operating systems, how they interact on the networks, and how to manage and debug network stack and network services issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused attitude with a commitment to providing high-quality service.
Physical Requirements:
- Ability to lift and carry computer equipment and peripherals.
- Prolonged periods of sitting at a desk and working on a computer