What are the responsibilities and job description for the Customer Support Associate position at KERN HEATING & COOLING?
About Us
Kern Heating & Cooling Co. is a trusted name in the community since 1936, providing top-notch heating and cooling services to our valued customers.
We're seeking an enthusiastic Part-Time Service Coordinator to join our family-oriented team, working varied shifts within business hours (7 AM to 5 PM). This role offers competitive pay ranging from $13 to $20 per hour plus bonuses, along with great benefits like health, dental, a 401(k), paid holidays, and even a day off for your birthday.
As an HVAC Service Representative, you will serve as the customer's best ally, answering incoming calls with a friendly voice and assisting them with their HVAC needs. Your responsibilities will include scheduling maintenance visits, ordering necessary parts, and following up to ensure every customer is satisfied.
What We Offer
- Fulfilling part-time job opportunity
- Competitive hourly pay rate: $13 - $20
- Bonus incentives
- Excellent benefits package: health, dental, 401(k), paid holidays, and birthday off
- Family-oriented work environment
Your Role
- Answer incoming calls with a friendly voice, ready to assist customers with their HVAC needs.
- Schedule maintenance visits, order necessary parts, and follow up to ensure customer satisfaction.
- Develop strong relationships with customers, addressing their concerns and resolving issues promptly.
Requirements
- Familiarity with HVAC systems
- Exceptional customer service skills
Benefits of Working at Kern Heating & Cooling
We believe that success starts from the bottom, which is why we provide comprehensive training to all employees. Additionally, we plan various company outings to foster lasting friendships among colleagues. If you're excited about joining a company that values its employees and has stood the test of time, apply now to be a Part-Time Service Coordinator!
Salary : $13 - $20
