What are the responsibilities and job description for the IT Desktop Support Technician position at Kernodle Clinic?
IT Desktop Support Technician
Full Time IT Desktop Support Technician Position for Busy Multi-Specialist Clinic, located in Burlington, NC.
Job Description: Kernodle Clinic is a respected and progressive multi-specialty group practice with office locations in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC Mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.
We are currently seeking qualified individuals for a IT Desktop Support Technician position within our Information Technology Department at Kernodle Clinic West location (1234 Huffman Mill Road, Burlington, NC 27215). This position provides field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered. Performs on-site installation check-out and emergency repairs normally involving a type of technically complex equipment. May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures. Coordinate training of appropriate customer personnel. Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services. Schedule would be Monday thru Friday, 8:00 a.m. to 5:00 p.m.
All must have a bachelor’s degree in Computer Science, Information Engineering, Information Technology, or equivalent experience in related areas.
Job Type: Full-time
Duties Include, but not limited to the following:
- Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company policy.
- Support Help Desk personnel in second level problem resolution to resolve end-user issues / requests.
- Track and log all service tickets through IT Service now tracking system.
- Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards / policies to include effective use of available tools and processes to efficiently and promptly respond to end-user requests.
- Provide training, advice, and support to all end-users to facilitate use of information technology, and promote awareness of the policies, including security and appropriate use of assets.
- Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization to include PC’s, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support.
