What are the responsibilities and job description for the Fine Jewelry Store Director position at Kerns Fine Jewelry?
Kerns Fine Jewelry is a boutique jeweler known for carrying pieces of exceptional craftsmanship and timeless design. Our commitment to quality and service has earned us a loyal following among discerning clients seeking a refined shopping experience.
We are seeking an experienced Store Director to lead our Burlingame location. The ideal candidate will bring a proven track record in managing high-end retail teams, excellent leadership skills, and a passion for delivering exceptional customer experiences.
Responsibilities:
Team Leadership
- Develop and motivate a skilled retail team focused on delivering exceptional customer service.
- Set clear goals, provide constructive feedback, and collaborate with management on performance evaluations.
- Foster a collaborative and professional work environment aligned with Kerns Fine Jewelry values.
Customer Service
- Ensure every client interaction meets the highest standards of luxury and personalization.
- Cultivate long-term relationships with clients, driving loyalty and repeat business.
- Handle complex client situations with professionalism, discretion, and poise.
Store Operations
- Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
- Ensure compliance with company policies, operational procedures, and multi-brand standards.
- Review sales performance, analyze trends, and implement strategies to drive growth and improve efficiency.
- Pursue opportunities to enhance the guest experience, including community partnerships and exclusive events.
Brand Ambassadors
- Represent Kerns Fine Jewelry as a brand ambassador, embodying the store's legacy of excellence and sophistication.
- Participate in local events, industry functions, and client gatherings.
- Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.
Requirements
- Experience: 3-5 years of management experience in luxury retail, with a focus on fine jewelry, high-end watches, or premium fashion.
- Leadership Skills: Proven ability to inspire, lead, and develop a team to excel.
- Client Focus: Excellent interpersonal and communication skills, with a strong ability to build and maintain client relationships.
- Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and driving growth.
- Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
- Techology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.
