Luxury Retail Leader

Kerns Fine Jewelry is a respected family-owned retailer renowned for its exceptional craftsmanship and timeless design. As a trusted partner in luxury, we provide refined shopping experiences and personalized service to our discerning clientele.

We seek an accomplished and dynamic leader to helm our Burlingame location. The ideal candidate will possess a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering unparalleled customer experiences.

Key Responsibilities:

Leadership & Team Management

• Cultivate a high-performing retail team dedicated to delivering exceptional service.
• Set clear expectations, provide constructive feedback, and collaborate with management on performance evaluations.
• Foster a collaborative, motivated, and professional work environment that aligns with Kerns Fine Jewelry values.

Customer Experience

• Ensure every client interaction reflects the highest standards of luxury and personalization.
• Cultivate and maintain long-term relationships with clientele, fostering loyalty and repeat business.
• Handle high-profile or complex client situations with professionalism, discretion, and poise.

Store Operations

• Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, operational procedures, and multi-brand standards.
• Analyze sales performance, prepare reports, and implement strategies to drive growth and improve efficiency.
• Identify and pursue opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.

Brand Representation

• Serve as an ambassador for Kerns Fine Jewelry, embodying the store's legacy of excellence and sophistication.
• Represent the store at local events, industry functions, and client gatherings.
• Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.

Qualifications

• Experience: 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
• Leadership Skills: Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
• Client Focus: Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
• Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
• Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
• Technology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.