What are the responsibilities and job description for the Senior Business Analyst position at Kerv Digital?

Senior Business Analyst

Salary : $120,000 benefits

Where the job is based : hybrid, home based and working with Kerv Digital office / customer site visits as required) in the Arlington area.

Who we are :

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham, UK and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800 sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.

The Role / Who we are looking for :

As a Senior Business Analyst at Kerv Digital, you will play a pivotal role in shaping and driving the success of the Business Analysis practice across the organisation. Working closely with key stakeholders, clients, and internal teams, you will help deliver business-critical projects such as digital transformation initiatives, operational optimisations, or process automation ensuring that high-quality analysis is performed. The focus of this role will be on traditional business analysis activities. You will guide the team and clients through workshops, process improvements, and the conversion of business requirements into actionable deliverables.

Key responsibilities :

Workshop Facilitation :

Planning, leading and facilitating discovery workshops with new and existing clients, accommodating divergent views and differing priorities.
Guide stakeholders in aligning business objectives with project outcomes

Requirements elicitation & user story development :

Translate client requirements into well-structured user stories and incorporate them into a prioritised backlog.

Collaborate closely with cross-functional teams to ensure user stories are refined and development-ready.

Stakeholder management and Influence

Influencing, managing, and analysing a variety of stakeholders internally and externally

Building strong relations to manage stakeholder expectations and facilitate the delivery of business objectives

Must be able to challenge stakeholders to ensure true value is achieved whether this is on customer requirements or the solution

Process Re-engineering

Identify opportunities for process re-engineering and improvements to increase operational effectiveness for clients.

Lead clients through business process redesign initiatives that align with their strategic goals.

Contributing to Strategic Business Initiatives

Align business analysis efforts with long-term objectives and provide insights that influence strategic decision-making

Documentation & Communication

Creating clear and effective documentation across multiple channels

Communicate findings, updates, and recommendations to both technical and non-technical stakeholders.

Risk Management

Proactively identify potential risks within business processes, and collaborate with stakeholders to devise mitigation strategies

Project Delivery

Using a hands-on approach to ensuring timescales are met

Mentoring & Leadership

Mentor junior BAs, while playing an influential role in the success of the BA practice at Kerv Digital

Pre Sales Support

Contribution to pre-sale's, bid and tender responses, ensuring appropriate business analysis activities are highlighted and factored into the formulation of project plans and solution designs.

We are also looking for people that fit how we work, which is something like;

happiest working under their own direction, but fully supported when needed

an obvious attention to detail, we want you to obsess about the little things!

an escalation handler, able to achieve win-win outcomes by utilising the skills across the team

ability to work effectively with remote teams in India

ability to work flexibly to deliver on-time to tight timescales

Competencies & Experience :

Personal attributes

High level of political awareness and diplomacy when managing executive relationships.

Able to demonstrate strong communication skills with stakeholders at all levels

Able to cultivate and maintain relationships with all stakeholders

Skilled in influencing decision-making, especially in complex and politically sensitive environments.

Resilient and capable of recovering quickly from setbacks while maintaining focus on goals.

Empathetic and understands the feelings of others, aiding in relationship building.

Shows emotional intelligence when navigating difficult challenges.

An analytical thinker with attention to detail

Can demonstrate emotional intelligence when navigating difficult challenges

Self-starter, able to progress without direction (although support will always be there if needed)

Confident in abilities and decisions, inspiring trust and respect from others.

Open-minded and willing to consider different perspectives and adapt to new approaches.

Must be a team player

Professional attributes

Has experience of delivering complex IT Projects across multiple domains

Expertise in client engagement and building strong stakeholder relationships.

Can demonstrate a varied range of requirement elicitation techniques

Understands and the process of requirements engineering

Proficient in process and data modelling skills using industry-standard notations.

Able to create, refine and progress a user story backlog

Strong skills in analysing data to drive decision-making and inform business strategies.

Proficient process and data modelling skills using industry standard notations

Understands the concept of change management

Strong facilitation skills

What we can do for you :

We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees :

Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.

Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Don't take our word for it though, check out our impartial Glass Door reviews

Please note : By submitting an application you agree to Kerv Digital's Trakstar Privacy Notice - Kerv

Salary : $120,000

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