What are the responsibilities and job description for the Team Leader, Recreation position at Kerzner International?
Team Leader, Recreation
13309)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
The Team Leader is responsible for providing professional and customer focused service and ensuing memorable guest experiences. They will work closely with the Recreation & Leisure team to ensure One&Only service standards exceed the guest expectations. The Team Leader oversees the process involving the personalized fitting, renting and tuning of a variety of winter sports equipment.
Key Duties and Responsibilities
- Assist in recruiting, hiring, and training of recreation attendants
- Create standard operating procedures for the recreation programs
- Assist in budget development and monitoring
- Assist in the develop and implementation safety and facility cleanliness standards
- Ensure rental and tuning practices meet or exceeds national standards
- Ensure recreation equipment is properly utilized and maintained following all suggested maintenance practices and schedules
- Maintain all records related to binding testing and adjustment for liability protection
- Facilitate personalized rentals, from proper equipment selection, boot fitting and binding adjustment with the goal of ensuring guest safety and satisfaction
- Maintain up to date maintenance logs and equipment inventories
- Provide up-to-date condition reports and recommendations for guest
- Regularly tune and repair rental equipment
- Operate resort point of sales and property management systems to properly bill guest
- To assist with any other duties that are required by the Recreation & Leisure management or another member of the Hotel management team
- Assist Recreation & Leisure Manager in rental fleet management and turnover.
- To continuously collect feedback from guests and report it back to the Management
Skills, Experience & Educational Requirements
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
