What are the responsibilities and job description for the Field Service Engineer position at KES, Inc.?
Koam Engineering Systems, Inc. (KES Inc.) is an employee-owned small business specializing in technology innovation and systems integration by combining innovative products and reliable engineering services. We are headquartered in San Diego, California, and with offices in Gig Harbor, WA. KES provides systems engineering & technical assistance, requirements analysis, software design & development, systems integration & testing, independent verification & validation, and operational & logistic support.
Position Summary
The Field Service Engineer, shall be a working member of the Contractor's work force, working hand in hand with the technical and engineering staff (government and contractor) to establish technical solutions and is relied upon and considered as a Subject Matter Expert in their field
Responsibilities
- Installs, configures, troubleshoots, and maintains products / equipment.
- Identifies, analyzes, and repairs product failures, install new components or parts.
- Develops creative solutions to more unique, chronic, or complex issues.
- Research and answers customer questions about product features and recommend appropriate upgrades.
- Performs start up testing and customer training on features and general maintenance of product.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Adept in working with engineering drawings to include Technical Data Packages (TDP) and Interconnection Requirement Diagrams (IRD).
- Promote positive customer relationships, including non-service call visits and meetings
- Must be able to travel 30-50 %
- Other duties as assigned
Experience
Qualifications and Educational Requirements
Preferred
Since 1995, KES continues to foster the entrepreneurial spirit of a growing small business that focuses on the needs of its customers and employees and serves to provide a rewarding and challenging career. KES offers a competitive salary and a full range of benefits. KES, Inc. is an EEO / AA Employer committed to hiring and retaining a diverse workforce.
Pay Range : $43.27 - $48.08 per hour
Salary : $43 - $48
