Assistant Department Manager- Front End

Description

Kessler's is seeking an enthusiastic and customer-focused Assistant Department Manager to join our growing team in Aberdeen, SD. As an Assistant Manager in the Front End Department, you will play a pivotal role in ensuring smooth and efficient operations while providing exceptional customer service. You will help manage the daily operations of the Front End, support the team, and foster a positive, upbeat atmosphere. If you have a passion for customer care and team leadership, this role is for you!

Key Responsibilities:

• Customer Service Excellence:
  
  • Provide the highest level of customer service to ensure a positive and friendly shopping experience.
  • Uphold and enforce Kessler’s Customer Service Platform, setting the standard for customer care.
  • Handle customer concerns and issues with professionalism, ensuring customer satisfaction.
  • Process customer returns and exchanges according to Kessler’s return policy.
• Front End Operations:
  
  • Oversee and manage the daily operations of the Front End department, ensuring optimal efficiency and profitability.
  • Monitor checkout lanes to minimize delays and maintain customer flow, calling additional team members when necessary.
  • Ensure adherence to proper bagging procedures and assist with bagging as needed.
  • Ensure quick return of shop backs to maintain a tidy store.
• Team Leadership & Training:
  
  • Assist in the training and development of new employees, ensuring they are prepared to deliver excellent customer service.
  • Provide ongoing coaching and performance feedback to team members.
  • Manage staff breaks and ensure adequate staffing throughout shifts.
  • Assist in handling personnel issues and work closely with the Assistant Store Director on staffing matters.
• Operational Support:
  
  • Operate and troubleshoot the Point of Sale (POS) system.
  • Weigh, scan, and ring up purchases accurately and efficiently.
  • Process various sales transactions, including coupons and discounts.
  • Conduct store-wide audits to ensure compliance with policies and standards.
  • Oversee the cleanliness of the front end and outside lot, maintaining a professional and tidy store environment.
• Closing & Shift Management:
  
  • Responsible for closing the store 1-2 nights a week.
  • Handle all cash and till transactions, including making change for tills as needed.
  • Ensure proper handling and storage of cash and receipts at the end of shifts.
• Other Responsibilities:
  
  • Perform incident report/corrective action reports as required.
  • Take initiative to identify and resolve any issues quickly and efficiently.
  • Maintain job-related confidentiality and demonstrate Kessler’s Core Values in all interactions.

Physical Demands:

• Ability to stand, walk, bend, squat, twist, and lift up to 75 lbs. during a shift.
• Must be able to work in varying temperatures depending on the store's environment.

Requirements

• 1-2 years of retail experience, with a focus on customer service and team leadership.
• Ability to demonstrate Kessler’s Core Values in all work and relationships.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as required.
• Must have a thorough understanding of store policies and procedures.
• Ability to train and explain material to those with little to no experience.