Assistant Department Manager

Description

Are you a driven, upbeat, hardworking, dependable and passionate leader? Are you looking for a dedicated and talented team to be a part of? Then you're just who we are looking for!  At Kessler's, we are looking to hire a Deli Assistant Manager to join our team. As the Assistant Manager of the Deli Department, you will play a vital role in assisting with the daily operations of the department and overseeing team members alongside and in the absence of the Department Manager. This is an exciting opportunity for someone with a passion for leadership, customer service, and the deli industry. You’ll be responsible for driving sales, managing costs, ensuring quality products, and promoting a clean, safe, and welcoming environment. We encourage our managers to Take Ownership and adopt a “treat it like you own it” mentality in balancing business goals and long-term growth. 

Our team members are critical to promote Kessler’s Customer Commitment by providing Unmatched Customer Service; Unmatched Quality & Freshness; and Unmatched Presentation & Cleanliness. Our team members must be willing to provide speedy, friendly, helpful, and thankful service to our customers.

Key Responsibilities:

• Department Leadership & Supervision:
  • Assist in overseeing the day-to-day operations of the Deli Department, ensuring all areas meet operational and customer service standards.
  • Lead and motivate the deli team, providing training, coaching, and support to help team members succeed.
  • Manage team schedules and workflows to ensure the department is adequately staffed during peak hours.
• Sales Growth & Customer Service:
  • Drive department sales by promoting high-quality deli products and providing exceptional customer service.
  • Engage with customers in a friendly and professional manner, helping them with orders and offering product recommendations.
  • Monitor sales trends and help develop strategies to meet and exceed sales targets.
• Inventory & Product Management:
  • Manage and submit product orders, ensuring the deli department is well-stocked and organized.
  • Learn and understand all aspects of the department, including inventory management processes and how to effectively fill in at various stations as needed (e.g., slicing meats, preparing salads, packaging items).
  • Ensure product freshness, quality, and presentation in the deli case, including proper labeling, pricing, and garnishing.
• Food Safety & Cleanliness:
  • Promote and enforce food safety standards and ensure compliance with all health and sanitation guidelines.
  • Ensure the deli area is clean, organized, and properly stocked at all times.
  • Conduct regular cleaning and maintenance of equipment and workstations, including deep cleaning on a scheduled basis.
• Team Development & Training:
  • Recruit, train, and onboard new deli team members, providing ongoing guidance to ensure they meet performance and service standards.
  • Foster a positive, team-oriented environment where collaboration and open communication are encouraged.
  • Assist with performance evaluations, provide constructive feedback, and address any staffing issues as needed.
• Operational Efficiency:
  • Balance sales-building strategies with effective cost management to achieve sustainable growth for the department.
  • Assist with the preparation of reports, track inventory, manage waste, and help ensure department profitability.

What We Are Looking For:

• Experience:
  • A minimum of one year of management experience is preferred.
  • At least 2 years of experience in the restaurant, retail, or guest service industries, or a combination of education and experience is preferred as well. 

Requirements

•   Skills & Qualifications:
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to manage and resolve conflicts and work collaboratively with others.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
  • A “treat it like you own it” mentality—commitment to making balanced decisions that drive long-term growth 
  • High  school diploma or equivalent preferred.
  • Must be at least 18 years of age or older.
  • Must possess a valid driver’s license.
  • lifting up to 50 pounds 
  • standing for extended periods of time (8 hours)
  • Bending, moving intermittently during working hours 
  • Working in colder environments on occasion (walk-in fridge/freezer.