What are the responsibilities and job description for the Courtesy Counter Cashier position at Kessler's Inc?
Description
Our team members are critical to promote Kessler’s Customer Commitment by providing Unmatched Customer Service; Unmatched Quality & Freshness; and Unmatched Presentation & Cleanliness. Our team members must be willing to provide speedy, friendly, helpful, and thankful service to our customers.
Every team member must be able to fulfill the responsibilities below.
Requirements
· Friendly and accommodating service to customer inquiries.
· Accurate record keeping (postal, transfers, gift cards, vouchers, lottery, and FAX).
· Product placement in the store.
· Completing money service transactions with accuracy.
· Knowledge of the POS and able to troubleshoot issues.
· Ability to complete money orders, cash checks, making change, change requests, transfers, house charge payments, returns, and refunds.
· Has phone etiquette and ability to transfer calls.
· Ability and knowledge of Lottery, state park passes, fair tickets, rainchecks, Rug Doctor, copies and FAX, and postage.
· Friendly, talkative, and engaging with the customer. Fastest & friendliest service.
· Opening/closing of Courtesy Counter.
· Handling customer inquiries, orders, and complaints.
· Maintaining the accuracy of the money services provided to the customers.
· Providing services that are not available in the lanes to the customer.
· Maintenance of tobacco sales, stock, and rotation.
· Must have open availability with weekends and holidays.
· Must be 18 .
