Manager, PWS Field Operations

ABOUT US:
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.

Kestra Private Wealth Services, an independent, wholly owned RIA subsidiary of Kestra Financial, seeks a Manager, PWS Field Operations. The ideal candidate will have working familiarity with the financial services business, generally, with wirehouse advisor and/or recruit onboarding experience preferred, and be adept at efficiently managing multiple tasks related to the direction and administration of PWS operations, including partnering with Onboarding Ops for the successful transition of PWS recruits and support staff, and engagement with IWS & Schwab for existing PWS business. Some onsite travel will also be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily:

• PWS transition liaison - Responsible for efficiently managing all aspects of a PWS recruit transition, in partnership with PWS mgmt team & Onboarding Ops, and beyond release of Transitions.
• Work with internal departments to ensure PWS white-glove experience to transition business.
• Be the main PWS point of contact for newly joining firms.
• Ensure PWS specific onboarding offering is provided successfully & completely to each onboarding firm.
• Drive strategic planning logistics for each onboarding firm
• Third Party Custodian – Point of contact for PWS IWS and Charles Schwab relationship, including access set up, login resets, monthly reconciliation of master accounts
• Vendor Management – oversight and secondary approvals for vendor invoices and problem resolution.
• Escalation – Provide support and manage escalated issues in a timely manner and be point of contact until resolution is achieved. Strong organization and tracking skills required.
• Continuous Learning – Responsible for keeping apprised of and helping promote new processes to our advisor network, actively participating in team meetings, and openness to grow the role within KPWS.
• PWS special projects & other duties, as assigned.

KNOWLEDGE, SKILLS, AND/OR ABILITIES: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Individual should have the following skills and abilities:

• Strong customer focus, excellent verbal and written communication skills, strong work ethic, and extremely organized.
• Ability to multi-task in a fast-paced environment.
• Work well with others in a small, elite team atmosphere.
• Deliver outcomes at the highest professional standards.
• Ensures a high-quality customer experience.
• MS Office experience required.
• Previous experience of the wirehouse or independent financial advisor industry is a plus.
• Some onsite travel will also be required.

SUPERVISORY RESPONSIBILITIES: None.

EDUCATION AND/OR EXPERIENCE:

• College degree required or combination of equivalent industry related experience.

BENEFITS:
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more.

OTHER DUTIES:

• Ability to sit at a computer for long periods of time in office environment well lit.
• Ability to lift up to 20 pounds.
• Position is located in Austin, TX office. Must be able to work in the office during scheduled work hours.

INTERNAL APPLICANT POLICY:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

KESTRA VALUES:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.