What are the responsibilities and job description for the Turndown Supervisor position at Keswick Hall and Club?
POSITION PURPOSE
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Position oversees the cleanliness of the entire Keswick Club, Pool areas, and Golf Course bathrooms inside and out, ensuring that cleaning procedures are being accomplished daily.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
1. Responsible for training of all staff members in cleaning all areas of the Club and Pool areas.
2. Assist in overseeing the club housekeeping staff: training, staff development and scheduling.
3. Assist with member requests and resolution of any member issues/problems.
4. Create a warm and friendly environment; establish connections with members and associates.
5. Ensure all staff knows “how to clean” and use of “proper chemicals” for all areas of the Club.
6. Ensure all staff members are in proper uniform.
7. Conduct pre-shift meetings and distribute assignments as directed by Managers.
8. Follow up with staff members to ensure cleaning assignments have been completed.
9. Assist in the written daily task that is posted weekly, update projects by season.
10. Assist in the completion of supply inventories at the end of each month.
11. Assist in the completion of linen inventories.
12. Communicates supply orders to the Director of Operations.
13. Work closely with all departments ensuring communication flows effectively.
14. Communicate guest complaints or comments to Managers.
15. In addition, other duties may be required as directed by your Manager.
16. Perform other duties as assigned.
QUALIFICATIONS
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
KNOWLEDGE
Basic understanding of a Department Budget.
Basic knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
SKILLS AND ABILITIES
Strong ability to forge professional relationships with guests and co-workers.
Excellent Communication skills, both written and oral.
Excellent Guest service skills.
Strong Spanish language skills preferred.
SUPERVISION
Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION/ EXPERIENCE
Minimum of a high school diploma (or equivalent) and 0-2 years of housekeeping experience. However, a combination of experience and/or education will be taken into consideration.
Minimum of 1year supervisory role preferred.
Experience in motivating and leading a winning team preferred.
LICENSES/CERTIFICATIONS:
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Physical mobility and stamina required.
UNIFORM REQUIREMENT
Uniform will be provided.
Employees are responsible for maintaining a clean/crisp looking uniform.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Position oversees the cleanliness of the entire Keswick Club, Pool areas, and Golf Course bathrooms inside and out, ensuring that cleaning procedures are being accomplished daily.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
1. Responsible for training of all staff members in cleaning all areas of the Club and Pool areas.
2. Assist in overseeing the club housekeeping staff: training, staff development and scheduling.
3. Assist with member requests and resolution of any member issues/problems.
4. Create a warm and friendly environment; establish connections with members and associates.
5. Ensure all staff knows “how to clean” and use of “proper chemicals” for all areas of the Club.
6. Ensure all staff members are in proper uniform.
7. Conduct pre-shift meetings and distribute assignments as directed by Managers.
8. Follow up with staff members to ensure cleaning assignments have been completed.
9. Assist in the written daily task that is posted weekly, update projects by season.
10. Assist in the completion of supply inventories at the end of each month.
11. Assist in the completion of linen inventories.
12. Communicates supply orders to the Director of Operations.
13. Work closely with all departments ensuring communication flows effectively.
14. Communicate guest complaints or comments to Managers.
15. In addition, other duties may be required as directed by your Manager.
16. Perform other duties as assigned.
QUALIFICATIONS
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
KNOWLEDGE
Basic understanding of a Department Budget.
Basic knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
SKILLS AND ABILITIES
Strong ability to forge professional relationships with guests and co-workers.
Excellent Communication skills, both written and oral.
Excellent Guest service skills.
Strong Spanish language skills preferred.
SUPERVISION
Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION/ EXPERIENCE
Minimum of a high school diploma (or equivalent) and 0-2 years of housekeeping experience. However, a combination of experience and/or education will be taken into consideration.
Minimum of 1year supervisory role preferred.
Experience in motivating and leading a winning team preferred.
LICENSES/CERTIFICATIONS:
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Physical mobility and stamina required.
UNIFORM REQUIREMENT
Uniform will be provided.
Employees are responsible for maintaining a clean/crisp looking uniform.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
