What are the responsibilities and job description for the Dispatcher (Temporary/Part-time) position at Ketchikan Gateway Borough?
This position supports the safe and timely operation of the Borough's fixed route and paratransit bus services. Responsibilities include routing, scheduling, and assigning bus drivers, while maintaining real-time communication to provide alternate routes when necessary. The Transit Dispatcher also manages emergency situations by coordinating with supervisors and relevant authorities and informs the public of any temporary route or schedule changes.
Sample Schedules:
Monday through Friday
Saturday and Sunday
· Create, maintain, and monitor daily fixed route and paratransit manifests/schedules.
· Monitor and/or respond to a variety of calls including two-way radios, mobile phones, and department phones.
· Verify and track vehicle locations via computers and two-way radios.
· Communicate effectively on incidents, accidents, emergencies, and issues to the operations supervisor and management staff. Coordinate with supervisors, police, and other dispatchers as required.
· Resolve problems efficiently by working with supervisors, maintenance staff, and other appropriate personnel.
· Prepare daily trip schedules, reports and documentation.
· Collect, record, and verify information for reporting and distribute to relevant staff.
· Document operator call-outs and attendance.
· Authorize trips outside of transit services, with appropriate consultation, when necessary.
· Schedule alternative routes as needed and assist with passenger rides.
· Uses computer system to retrieve schedule information.
· Provide excellent customer service to passengers and fellow employees.
· Complete a variety of daily reports and clerical duties accurately.
· Coordinate with drivers and mechanics to address vehicle maintenance issues during service.
· Prepare correspondence, reports, and other documents as assigned.
· Provides bus schedule information to customers via phone.
· Answer and direct business calls to appropriate personnel.
· Monitor driver/operator arrival and departure times for accuracy.
· Participate in training activities as required.
ADDITIONAL JOB DUTIES:
· Regular, on-time attendance is a critical requirement for this position.
· Demonstrates behaviors aligned with professional and ethical standards.
· Ability to accept job responsibilities and consistently meet deadlines.
· Excellent phone demeanor and customer service skills.
· Ability to work independently with minimal supervision.
· Ability to interact with interdepartmental personnel.
· Positive attitude and sensitivity when dealing with customers and staff with special physical and/or non-neurotypical needs.
· Excellent verbal communication, interpersonal, judgment and problem-solving skills.
· Ability to perceive, react and communicate positively to the needs of colleagues and customers.
· Ability to work effectively under pressure.
PHYSICAL ABILITIES INCLUDE:
Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle, or operate objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, reaching, sitting, walking, bending, stooping, climbing on stools and ladders, and routinely lift and carry items and boxes up to twenty-five (25) pounds.
Use of two-way radio and long periods of sitting. Physically capable of operating and/or utilizing all standard safety equipment including safety harnesses, restraints, and any other equipment required by the American Disabilities Act of 1990.
Position is subject to FTA pre-employment and random Drug and alcohol testing.
LICENSES:
Must have a valid Driver's License for operation of administrative and public vehicles.
EDUCATION AND EXPERIENCE:
· High School diploma or GED equivalent desired.
· 1 -2 years customer service, call-center, or previous dispatch experience preferred, but not required.
· Strong computer skills, especially in navigating a Windows environment.
· Ability to communicate clearly in English (verbal, written, and typed).
· Proficiency in using a standard business telephone system for communication.
Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.
Sample Schedules:
Monday through Friday
- 5:30 a.m. to 2:30 p.m. (1 available day shirt)
- 12:30 p.m. to 9:30 p.m. (1 available swing shift)
Saturday and Sunday
- 5:30 a.m. to 2:30 p.m. (1 available day shift)
- 12:30 p.m. to 9:30 p.m. (1 available swing shift)
· Create, maintain, and monitor daily fixed route and paratransit manifests/schedules.
· Monitor and/or respond to a variety of calls including two-way radios, mobile phones, and department phones.
· Verify and track vehicle locations via computers and two-way radios.
· Communicate effectively on incidents, accidents, emergencies, and issues to the operations supervisor and management staff. Coordinate with supervisors, police, and other dispatchers as required.
· Resolve problems efficiently by working with supervisors, maintenance staff, and other appropriate personnel.
· Prepare daily trip schedules, reports and documentation.
· Collect, record, and verify information for reporting and distribute to relevant staff.
· Document operator call-outs and attendance.
· Authorize trips outside of transit services, with appropriate consultation, when necessary.
· Schedule alternative routes as needed and assist with passenger rides.
· Uses computer system to retrieve schedule information.
· Provide excellent customer service to passengers and fellow employees.
· Complete a variety of daily reports and clerical duties accurately.
· Coordinate with drivers and mechanics to address vehicle maintenance issues during service.
· Prepare correspondence, reports, and other documents as assigned.
· Provides bus schedule information to customers via phone.
· Answer and direct business calls to appropriate personnel.
· Monitor driver/operator arrival and departure times for accuracy.
· Participate in training activities as required.
ADDITIONAL JOB DUTIES:
- Provide instruction to other employees of this or a similar job classification in all aspects of procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have.
- Assist transit administrative staff with other related tasks.
- Perform other related duties assigned by Transit Management.
· Regular, on-time attendance is a critical requirement for this position.
· Demonstrates behaviors aligned with professional and ethical standards.
· Ability to accept job responsibilities and consistently meet deadlines.
· Excellent phone demeanor and customer service skills.
· Ability to work independently with minimal supervision.
· Ability to interact with interdepartmental personnel.
· Positive attitude and sensitivity when dealing with customers and staff with special physical and/or non-neurotypical needs.
· Excellent verbal communication, interpersonal, judgment and problem-solving skills.
· Ability to perceive, react and communicate positively to the needs of colleagues and customers.
· Ability to work effectively under pressure.
PHYSICAL ABILITIES INCLUDE:
Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle, or operate objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, reaching, sitting, walking, bending, stooping, climbing on stools and ladders, and routinely lift and carry items and boxes up to twenty-five (25) pounds.
Use of two-way radio and long periods of sitting. Physically capable of operating and/or utilizing all standard safety equipment including safety harnesses, restraints, and any other equipment required by the American Disabilities Act of 1990.
Position is subject to FTA pre-employment and random Drug and alcohol testing.
LICENSES:
Must have a valid Driver's License for operation of administrative and public vehicles.
EDUCATION AND EXPERIENCE:
· High School diploma or GED equivalent desired.
· 1 -2 years customer service, call-center, or previous dispatch experience preferred, but not required.
· Strong computer skills, especially in navigating a Windows environment.
· Ability to communicate clearly in English (verbal, written, and typed).
· Proficiency in using a standard business telephone system for communication.
Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.
Salary : $26
