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Automotive Service Manager

Ketterhagen Motor Sales, Inc.
Whitewater, WI Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025

Job Summary
We are seeking an experienced Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in automotive service management, excellent customer service skills, and a passion for the automotive industry. This role involves overseeing service operations, managing staff, and ensuring that all automotive services are performed efficiently and effectively.

Duties

  • Oversee daily operations of the service department, ensuring that all services are performed to company standards.
  • Manage and mentor a team of service technicians, providing guidance on automotive diagnostics and repair procedures.
  • Handle customer inquiries and concerns, ensuring exceptional customer service throughout the service process.
  • Conduct auto estimating for repairs and services, including brake repair, shocks struts, and other automotive services.
  • Maintain accurate records of all service transactions and ensure compliance with dealership policies.
  • Collaborate with sales teams to promote automotive services and enhance overall customer satisfaction.
  • Monitor inventory levels of parts and supplies necessary for efficient service operations.
  • Implement training programs for staff to enhance skills in automotive diagnostics and customer relations.

Experience

  • Proven experience in auto service management or a similar role within a dealership environment.
  • Strong knowledge of automotive systems and repair processes, including brake repair and shocks struts.
  • Experience with automotive diagnostics tools and techniques.
  • Excellent customer service skills with a focus on building long-term relationships with clients.
  • Ability to lead a team effectively while fostering a positive work environment.
  • Familiarity with auto estimating software is preferred but not required.
  • Previous experience in automotive sales is a plus.

Join our team as an Automotive Service Manager where your expertise will drive our success in delivering top-notch automotive services while ensuring customer satisfaction remains our top priority.

Job Type: Full-time

Pay: $69,864.00 - $125,993.83 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Work Days:

  • Weekends as needed

Ability to Commute:

  • Whitewater, WI 53190 (Required)

Ability to Relocate:

  • Whitewater, WI 53190: Relocate before starting work (Required)

Work Location: In person

Salary : $69,864 - $125,994

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