What are the responsibilities and job description for the Automotive Service Manager position at Ketterhagen Motor Sales, Inc.?
Job Summary
We are seeking an experienced Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in automotive service management, excellent customer service skills, and a passion for the automotive industry. This role involves overseeing service operations, managing staff, and ensuring that all automotive services are performed efficiently and effectively.
Duties
- Oversee daily operations of the service department, ensuring that all services are performed to company standards.
- Manage and mentor a team of service technicians, providing guidance on automotive diagnostics and repair procedures.
- Handle customer inquiries and concerns, ensuring exceptional customer service throughout the service process.
- Conduct auto estimating for repairs and services, including brake repair, shocks struts, and other automotive services.
- Maintain accurate records of all service transactions and ensure compliance with dealership policies.
- Collaborate with sales teams to promote automotive services and enhance overall customer satisfaction.
- Monitor inventory levels of parts and supplies necessary for efficient service operations.
- Implement training programs for staff to enhance skills in automotive diagnostics and customer relations.
Experience
- Proven experience in auto service management or a similar role within a dealership environment.
- Strong knowledge of automotive systems and repair processes, including brake repair and shocks struts.
- Experience with automotive diagnostics tools and techniques.
- Excellent customer service skills with a focus on building long-term relationships with clients.
- Ability to lead a team effectively while fostering a positive work environment.
- Familiarity with auto estimating software is preferred but not required.
- Previous experience in automotive sales is a plus.
Join our team as an Automotive Service Manager where your expertise will drive our success in delivering top-notch automotive services while ensuring customer satisfaction remains our top priority.
Job Type: Full-time
Pay: $69,864.00 - $125,993.83 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Ability to Commute:
- Whitewater, WI 53190 (Required)
Ability to Relocate:
- Whitewater, WI 53190: Relocate before starting work (Required)
Work Location: In person
Salary : $69,864 - $125,994