NW Patient Acct CS Rep - PFS Call Center - Miamisburg - FT/Varied

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Miamisburg  

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. 
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
• In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
  • Outstanding Patient Experience Award (2017-2019)
  • America’s 100 Best Hospitals for Prostate Surgery Award (2020)
  • Joint Replacement Excellence Award (2020)

Responsibilities & Requirements

Position duties include, but are not limited to the following:

• Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
• This position requires working with patients and other callers in response to both hospital and physician billing questions
• The position also requires a working knowledge of all insurance payers to answer patient questions
• This position also requires a high level knowledge of the types of hospital and professional services
• Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
• Performs other duties as assigned

Job Requirements

• High school Diploma
• 3 years Previous experience in hospital or physician
• Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

• Associate’s degree