What are the responsibilities and job description for the Patient Registration I position at Kettering Health?
Job Description
Kettering Health is a not-for-profit healthcare system dedicated to providing high-quality care for every stage of life. Our mission is rooted in delivering exceptional patient experiences, whether it's through medical treatment, education, or community outreach.
Campus Overview
- Kettering Health Preble is conveniently located near Interstate 70 and State Routes 127 and 35.
- We offer a 24/7 full-service emergency center with convenient parking and short wait times.
Responsibilities & Requirements
Patient Registration I positions entail:
- Providing strong guest relations and customer service while registering patients effectively communicating with them.
- Reviewing scheduled outpatient visits prior to service to ensure all patients are screened for discounts.
- Discussing payer sources and payment arrangements/options with patients.
- Assisting patients with Financial Assistance Forms, HCAP Application, and Medicaid Applications (if applicable).
- Reviewing accounts for quality and confirmation, and demonstrating ability to update patient account information.
- Demonstrating knowledge of compliance or legally required registration forms, consents, literature, and documents.
Preferred Qualifications
- Previous registration or scheduling experience is strongly preferred.
- Excellent written and oral communication skills are essential.
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
- Demonstrated competency in working in teams and effectively communicating with all levels.
- Ability to learn site-specific patient processing software.
- Computer literate and very strong in Microsoft Office Suite.
- Ability to function in high-paced, often stressful environments while maintaining a respectful, caring, and professional manner.
- Flexible schedule to fit staffing needs.
Education: A high school diploma is required, along with one or more years of medical office or customer service experience.
