Patient Registration I

About Kettering Health

Kettering Health is a not-for-profit system of 13 medical centers and over 120 outpatient facilities serving southwest Ohio. We are committed to transforming the healthcare experience with high-quality care for every stage of life.

Campus Overview: Kettering Health Franklin

Kettering Health Franklin, formerly known as Franklin/Springboro ED, is located right off Interstate 75 at the Franklin/Springboro exit.

• 24/7 full-service emergency center serving the Franklin/Springboro area for 5 years
• 12 bed facility
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department
• Convenient parking
• Short wait times

Responsibilities & Requirements

Patient Registration I positions major duties include:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software
• Computer literate and very strong with Microsoft Office Suite
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs

Education

• High school diploma required
• One or more years of medical office or customer service experience required