Assistant Community Manager

Overview

KETTLER currently has an opening for an Assistant Community Manager at Fairmont, an apartment community located in Washington D.C. 

The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Process all leasing applications and work with local agencies.
• Ensure property performance meets the standards set by the Low-Income Housing Tax Credit (LIHTC), the Department of Housing and Urban Development (HUD), and other relevant Federal and State agencies and programs.
• Confirm all rental certifications and re-certifications are compliant.
• Maintain current data and reporting in Yardi to support compliance requirements.
• Conduct audits on various aspects of the rental process, including income verification and certifications.
• Review Management and Occupancy Reviews (MOR) State Agency, and investor inspection reports and confirm all findings are addressed.
• Work with Community Manager to maintain quality and compliance for all required performance reporting.
• Maintain an extensive portfolio of applicant and resident files with minimal discrepancies and collaborate with teams to ensure compliance.
• Meet all client and internal deadlines.
• Complete Housing Credit Certified Professional (HCCP), Certified Occupancy Specialist (COS), Specialist in Housing Credit Management (SCHM), and other approved certifications, or fulfill the requirements for continuing education.
• Other duties as assigned.

Qualifications

• A minimum of two (2) years of Section 8 and LIHTC property management and working with DC housing agencies experience required.
• Must hold a High School diploma.
• A Bachelor’s degree in a related business discipline is preferred.
• Proficiency in computers and working knowledge of Microsoft Office Suite to include Microsoft Excel.
• Must have extensive knowledge of the Yardi Property Management software program.
• Experience with Rent Café Affordable Housing, Procorem & DC platforms.
• Must have excellent verbal and written communication skills and the ability to interact with residents and internal and external customers in a positive, professional manner.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.