Maintenance Manager - Regional Operations Specialist

Overview

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. 

Regional Operations Specialist Team Overview: 

Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others?  If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team!  This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. If you love what you do, are a natural leader and excel at your job, then KETTLER’s Regional Operations Specialist Team is for you! 

Position Overview:  

KETTLER currently has an opening for a Regional Operations Specialist - Maintenance Manager, based in the DC Metro area. This position leads maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you! 

The Regional Operations Specialist - Maintenance Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and manage all aspects of community curb appeal, preventative maintenance, and physical site operations.  

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform. 

• Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team. 
• Deliver a positive customer experience, quality living environment and the achievement of property goals. 
• Serve as a mentor to team members throughout the portfolio. 
• Manage and perform repair of all apartment/building interior and exterior areas. 
• Conduct community walks/inspections and maintain company and brand standards throughout all aspects of the community. 

• Direct and participate in all property/ground upkeep and maintenance projects, including capital improvements. 
• Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components. 
• Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment. 
• Coordinate all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines. 
• Manage all maintenance operations in most cost-effective manner and maintain accurate records for all services performed. 

• Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI. 
• Contribute to the recruitment, supervision, coaching and development of maintenance team members.  
• Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage. 
• Manage make-ready timeline per regional guidelines, keeping down time to a minimum. 
• Must carry a cell phone and be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis. 

• Monitor, manage and minimize maintenance personnel overtime. 
• Coordinate daily meetings with property manager to provide updates for maintenance projects. 
• Conducts Monthly & Quarterly Safety Meetings and monitors direct reports’ adherence to KETTLER safety guidelines. 
• Utilize company guest suites/resources as available to minimize travel expenses. 
• Must be willing to travel out of state to assist other properties.
• Other duties as assigned. 

Qualifications

• 4 years of experience in maintenance field. 
• 2 years of supervisory experience 
• Must have a current, valid driver’s license. 

• High School Diploma, Bachelor’s Degree preferred. 
• Demonstrated leadership ability and proven history of success with maintenance operations. 
• Universal EPA/CFC Certification required. 
• Must possess expertise in troubleshooting maintenance systems, including but not limited to plumbing, electrical, carpentry, appliance repairs, VFD’S boilers/chillers, cooling tower, VAV boxes, and HVAC (heat pumps, water source heat pumps, gas/electric furnaces, and water heaters). 
• Ability to read blueprints. 

• Must have personal/reliable transportation to respond to on-call emergencies as they occur. 
• Computer proficiency and experience utilizing property management systems, preferably Yardi platform. 
• Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner. 
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities. 
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.