Assistant Director of Student Success and Retention Operations/Slate Captain

Description

This position is primarily designed to support the development and management of the CRM (Slate for Student Success) through the development of key retention, communication and student success initiatives throughout the educational lifecycle. By collaborating with student life and academic departments, the Assistant Director position will contribute to the improvement of institutional processes, communication, and data collection and sharing that will strengthen the student experience.

Additional responsibilities will include managing data for the Title III federal grant and the development and distribution of state and federal required campus-wide surveys. The Assistant Director will also provide campus consultation for the development of surveys and maintain a repository of surveys administered. The position will be housed in the Office of Institutional Research and Effectiveness, while working broadly across the campus.

Essential Responsibilities

Student Success Management and Technology Support (70%)

• Exhibits a strong understanding of student engagement and success factors, exercising discretion and independent judgement with respect to matters of data integrity and the student life cycle.
• Builds innovative solutions using a comprehensive CRM to build efficiencies with current student success processes and other processes as they arise.
• Oversees daily automated data imports/exports between CRM and campus SIS (Colleague) and other sources.
• Leads the building and management of student success reporting for leadership to drive and support strategic decisions relative to undergraduate and graduate student support and success initiatives.
• Provides timely insights and analytical support to various internal stakeholders (including the Retention Committee, First-Year Experience Committee, Student Life and Academic Affairs) to support effective decision-making, while prioritizing the Title III grant objectives and population.
• Collaborates with the divisions within Student Life and Academic Affairs to support campus projects, with a focus on first-year, Pell-eligible, and First-Generation students. Projects within divisions include, but are not limited to, academic advising, orientation, financial aid, course registration, and campus life.
• Manages CRM workflows related to day-to-day operations, including forms, campaigns, automated communications, event/scheduler functions to effectively leverage the CRM for student retention and graduation and ensure a seamless coordination of services.
• Work closely with Marketing & Communication Department to build effective communication flows for current students.
• Maintains operational priorities and synergy across campus departments within the platform.
• Manages user permissions in line with FERPA, HIPAA, and institutional policies and data integrity best practices.
• Partners with the Information Technology Department to ensure processes are running smoothly and to address data issues as they arise.
• Implements, improves, and maintains tools that enable student success staff to support students effectively, efficiently, and strategically.
• Develops training tools for staff and faculty users to ensure consistent use of CRM reporting features and resources.
• Keeps current with CRM best practices and new features, continuously developing skills and knowledge to help provide oversight and creative direction on continued growth for the campus community.
  
  

Title III Grant Data Coordinator (15%)

• Develop and coordinate assessment of Title III Grant Project activities and initiatives in conjunction with instructional and student services units.
• Work closely with the Title III Project Director to ensure ongoing and new initiatives are assessed for outcomes that align with the grant objectives
  
  

Survey Coordinator (15%)

• Schedule, plan, and administer college surveys. Develop effective campaigns to increase response rates.
• Ensure that federal and/or state mandated surveys comply with regulations for data collection.
• Provide survey advice to campus stakeholders, recommending the most effective tool (Slate, Microsoft Forms, Qualtrics, etc.).
• Analyze and interpret data and coordinate reports with Office of Institutional Research and Effectiveness
• Maintain completed surveys in an accessible format
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Some evening and weekend hours are required.
  
  

The position is partially federally grant-funded through Sept. 30, 2026, with the possibility of the position being extended beyond the grant funding.

Employee Benefits Overview

• Comprehensive Medical, Dental and Vision Coverage
• Financial assistance for educational expenses, enabling professional growth and development.
• Protection for you and your loved ones with employer-sponsored life insurance coverage.
• Generous paid time off including holidays and sick leave to ensure work-life balance.
• Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment
• Access to confidential counseling and support services for mental health and personal matters through the Employee Assistance Program
  
  

Requirements

• Working knowledge of the complexities of a comprehensive CRM system, preferably Technolutions Slate.
• Working knowledge of HTML and CSS coding is required. JavaScript and JSON knowledge is preferred.
• A bachelor's degree from an accredited college or university required, or an equivalent level of proven experience with similar employment tasks.
• Highly developed project management skills, with experience leading data migration and system integration projects.
• Ability to manage and track data to improve the quality and impact of student support.
• Demonstrated effective communication both verbally and in writing.
• Ability to work with diverse groups of people to accomplish complex tasks.
• Possess strong time management skills and the ability to manage multiple priorities simultaneously.
  
  

Experience

• 2-4 years of experience in configuring, developing, and implementing functional requirements within a CRM platform; experience with Slate for Student Success and Slate Fundamentals or Professional Certification preferred
• Experience with system integration, operation, and data management.
• Experience providing technical support to a college with a strong understanding of retention and student success processes.
  
  

Work with Purpose at Keuka College

Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York’s beautiful Finger Lakes. Our picturesque lakeside campus is more than just a place to work – it’s a vibrant, close-knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.

Why Keuka College?

Mission-Driven: Join us in empowering students to lead, serve, and succeed. Our founder Dr. George Harvey Ball’s mission to “bring strength to our nation and help humanity” is still at the heart of what we do.

Experiential Learning: Our immersive approach to education means you’ll work in an environment that values hands-on experience and innovation.

Core Values

• Create a Strong Sense of Community: Foster a caring, respectful, and diverse environment, emphasizing integrity, leadership, and personal connections.
• Prioritize the Success of Each and Every Student: Focus on student achievement through innovative education, holistic support, and experiential learning.
• Make Thoughtful Use of Resources, Including Ourselves: Collaborate efficiently to maximize resources and empower leadership while maintaining a balanced, goal-oriented environment.
• Engage with Curiosity: Embrace questions, innovation, and lifelong learning with an open and positive mindset.
• Open Doors to Opportunities: Promote equality and provide accessible programs that help individuals achieve their full potential.
  
  

Professional Growth: We support your development through training, leadership programs, and a commitment to helping you succeed.

Work-Life Balance: Flexible schedules, wellness programs, and a focus on your well-being allow you to thrive at work and at home.

Inclusive Community: We embrace diversity and foster an environment where everyone belongs.

About The Community

Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. The nearby village of Penn Yan, less than 10 minutes away, is celebrated for its small-town charm, offering parks, shops, cafes, and plenty of local attractions. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.

Join Us and Make a Difference

If you’re looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something “small on purpose”.