What are the responsibilities and job description for the Coffee Bar Supervisor position at Keweenaw Coffee Works?
The Coffee Bar Supervisor leads our front-of-house team in delivering exceptional coffee and service experiences that embody our daymaker philosophy. This role ensures operational excellence while maintaining our high standards for coffee preparation and customer service, working closely with the General Manager to create seamless guest experiences.
Description
Key Responsibilities:
Team Leadership
- Supervise, train, and develop barista and cashier teams
- Create and manage staff schedules
- Monitor team performance and provide coaching
- Foster a positive, collaborative work environment
- Implement training programs for new hires
- Support cross-training initiatives
Operations Management
- Oversee daily coffee bar operations and service delivery
- Maintain clean, organized and efficient workspace
- Manage inventory and supply ordering
- Ensure proper equipment maintenance and calibration
- Monitor quality control for all beverages
- Implement and maintain standard operating procedures
Customer Experience
- Ensure exceptional customer service delivery
- Handle customer feedback and concerns
- Maintain our “oasis in the desert” atmosphere
- Foster regular customer relationships
- Support special events and promotions
- Monitor and maintain service pace and quality
Quality Control
- Maintain coffee preparation standards
- Conduct regular quality checks
- Train staff on proper techniques
- Monitor product consistency
- Collaborate on menu development
- Implement new drink specifications
Qualifications
- 2 years speciality coffee experience
- 1 years supervisory experience
- Advanced coffee preparation skills
- Well-rounded leadership abilities
- Excellent customer service skills
- Food safety certification required (we will provide if your certification is expired)
Salary
$14 - $16 per hour
Salary : $14 - $16
