Commercial Lines Agent or Customer Service Representative

Job Description

Are you looking to grow? So are we! Key Agency Inc in Englewood, Florida, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Commercial Lines Agent (220) or Customer Service Rep (440). In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Compressed Work Week- Monday thru Thursday with Fridays off!

Paid Holidays (7)

Responsibilities

Process customer policy change requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Provide exceptional customer service and support.

Provides on-going support to insurance clients as needed.

Work independently and as part of a team.

Requirements

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Great Customer Service Skills.

A Property & Casualty insurance license is required. (220 or 440)

Driven and goal-oriented individual.