What are the responsibilities and job description for the Dealership Customer Care Specialist/BDC Agent position at Key Auto Group?
Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
- Manage all internet leads and incoming phones calls to the dealership
- Schedule and confirm appointments with customers
- Answer questions and inquires about vehicle availability and pricing
- Manager dealership website to ensure accuracy and a great online experience for customers
- Manage social media and email campaigns
- Analyze reports and performance of advertising sources
Qualifications
- Bachelor’s degree preferred
- Passionate about helping customers
- Strong interpersonal and time management skills
- Knowledgeable with technology and Microsoft applications
- Excellent verbal and written communication skills
Benefits
- Guaranteed Salary
- Medical, dental & Vision Insurance
- 401K Plan Match
- Paid personal time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities
Salary : $17 - $23
