What are the responsibilities and job description for the Customer Care Agent position at Rochester Electronics L?

Rochester Electronics is Immediately Hiring for a Customer Service Representative- Ecommerce in Phoenix, Arizona!

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!

Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
Paid time off, including vacation, sick, and holiday
Generous match 401K program
Tuition reimbursement
Flexible spending account

And so much more!

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the worlds most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.

General Summary

This position forms a critical part of the Rochester Electronics Customer Service Team and will be positioned in a team environment working closely with several stakeholders within the business driving the overall Company Business Strategy. Excellent attention to detail, ERP knowledge is essential and equally excellent communication skills are required to help support and execute Business Plans and Sales Strategies to maximize revenue growth, increase market share and position the company as a strategic supplier with the assigned customer base. Assist to exceed defined sales / revenue budget. Our ideal candidate is detail oriented, helpful & friendly with a passion for connecting with people and a thoughtful, positive attitude making our customers glad they transacted business with Rochester Electronics.

Responsibilities

Act as Liaison between Sales Representatives and / or customers with cross-functionality to perform and execute customer service responsibilities efficiently, effectively and with friendly, helpful service. Developing internal and external relationships to a high level of satisfaction, ensuring all who cross paths are Glad they called.

Processes sales order allocations and ensures timely delivery of order acknowledgment, tracking and invoicing the customer within CRM and ERP systems.

Reviewing and updating sales orders entered against customer purchase orders and change requests received to ensure accuracy.

Working to resolve discrepancies, returns, financial queries and complaints to a high level of professionalism in a timely and efficient manner.

Creating new customer accounts ensuring data accuracy and maintaining up to date information.

Documents, maintains, and shares customer feedback for continuous improvement of customer service and evolve the customer experience.

Provide excellent customer service through professional communication to both external customers as well as all colleagues within the business.

Participates in team meetings to understand and support sales strategy and overall objectives.

Be flexible, able, and willing to pick up additional workload as appropriate.

Qualifications

A minimum of 1 years experience within a similar role in a dynamic, fast-paced semiconductor environment.

A candidate bilingual in Spanish is a plus.

Maintaining strong analytical skills and business acumen combined with a strong degree of creative flair and passion is required.

Flexibility and multi-tasking, ability to undertake several tasks simultaneously and manage them effectively.

Communication skills, confident and effective in explaining concepts and situations to co-workers, business partners and customers of differing languages and cultures. Both written and oral communication skills.

Problem solving, the ability to identify root cause, realize and implement solutions.

Performs successfully under light supervision.

Builds strong and successful relationships, effectively supporting and influencing colleagues, partners, suppliers, customers, and members of the global team.

Demonstrates vision, passion, commitment, and integrity, transparency, taking responsibility and building trust.

Microsoft Office skills : Word, Excel, and PowerPoint

Positive attitude with an ability to absorb & learn quickly.

While taking a nimble, creative, and proactive approach, the ability to work to the highest accuracy in demanding situations under time constraints

A strong team player.

Passionate, positive attitude about progress and willing to go the extra mile

Clearly demonstrates a strong, focused, dynamic desire to succeed and track record of delivering the required level of performance.

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.

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