What are the responsibilities and job description for the Sr. Client Manager, Middle Market position at Key Bank?
Location :
4000 Town Center - Southfield, Michigan 48075
LOCATION : Opportunity to work hybrid schedule (mobile) from the 4000 Town Center Southfield, MI , 2-3 days a week covering Michigan based clients.
ABOUT THE JOB
As an integral member to the Commercial Bank team, collaborates to acquire, expand and retain business clients. Maintains the “first point of contact” role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective client experience.
ESSENTIAL JOB FUNCTIONS
Collaborates with partners to expand and retain business and commercial clients
Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product / service updates and upgrades; new service level introduction / enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.
Prepare, deliver, and review agreements.
Adhere to all Risk policies and procedures including QV and Risk Testing initiatives.
Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.
Generate cross-sell leads to sales teams and participate in regular bank initiatives.
Partner with internal key stakeholders on more complex client needs
Make timely decisions while weighing risks. Act without being prompted and actively take ownership.
Set clear objectives, define priorities, and use planning tools for effective time management. Actively monitor progress against deadlines and milestones.
Analyze information using a wide range of sources. Use the information to draw well-reasoned conclusions, pinpoint key information, identify themes, and produce effective solutions
REQUIRED QUALIFICATIONS
Bachelor's Degree or similar work experience.
3 or more years of banking or cash management experience.
Demonstrated success in a customer service environment.
Possess strong Analytical and data mining skills to determine appropriate client needs.
Excellent verbal and written communication skills. Previous experience presenting to clients.
Self-motivated and ability to participate effectively in a highly collaborative work team.
Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships.
Detail oriented and ability to follow through.
Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint.
PREFERRED QUALIFICATIONS
3 or more years of Commercial Banking and / or Cash Mgmt experience.
Certified Cash Manager (CCM) / Certified Treasury Professional (CTP) preferred.
COMPETENCIES
Strong communication skills.
Strong desire for active learning opportunities
Excellent interpersonal and presentation ability
Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships.
Demonstrated analytical abilities and negotiation skills.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here () for a list of benefits for which this position is eligible.
Job Posting Expiration Date : 03 / 14 / 2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .
Key is an Equal Opportunity Employer, including disability / veterans.
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.
Salary : $68,000 - $85,000
