What are the responsibilities and job description for the Sr. Client Manager, Middle Market position at KeyBank?
Location :
4000 Town Center - Southfield, Michigan 48075
LOCATION : Opportunity to work hybrid schedule (mobile) from the 4000 Town Center Southfield, MI , 2-3 days a week covering Michigan based clients.
ABOUT THE JOB
As an integral member to the Commercial Bank team, collaborates to acquire, expand and retain business clients. Maintains the "first point of contact" role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective client experience.
ESSENTIAL JOB FUNCTIONS
- Collaborates with partners to expand and retain business and commercial clients
- Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product / service updates and upgrades; new service level introduction / enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.
- Prepare, deliver, and review agreements.
- Adhere to all Risk policies and procedures including QV and Risk Testing initiatives.
- Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.
- Generate cross-sell leads to sales teams and participate in regular bank initiatives.
- Partner with internal key stakeholders on more complex client needs
- Make timely decisions while weighing risks. Act without being prompted and actively take ownership.
- Set clear objectives, define priorities, and use planning tools for effective time management. Actively monitor progress against deadlines and milestones.
- Analyze information using a wide range of sources. Use the information to draw well-reasoned conclusions, pinpoint key information, identify themes, and produce effective solutions
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
COMPETENCIES
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date : 02 / 24 / 2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Salary : $68,000 - $85,000
