Demo

Business Development Center (BDC) Manager

Key Cars Auto Group
Milford, CT Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

Req Number

CUS-24-00013

Open Date

8 / 21 / 2024

Position

Business Development Center (BDC) Manager

Location

Key Hyundai of Milford

About the Organization

Key Cars is one of the fastest growing retail automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity!

Description

Key Cars Auto Group is seeking a dynamic and experienced BDC Manager to lead our Business Development Center team of Sales and Service Customer Service Advocates (BDC Representatives). As the BDC Manager, you will play a pivotal role in ensuring the success of our sales and service departments by managing the BDC and driving departmental metrics to meet and exceed goals.

Responsibilities

  • Team Leadership :
  • Supervise Sales BDC Representatives and Service BDC Representatives, providing guidance, training, and support to ensure their success.
  • Performance Management :
  • Monitor and ensure the achievement of departmental metrics, including customer contacts, appointments set, appointments kept, and sales closed.
  • Lead Management :
  • Oversee third-party lead and website providers to optimize lead generation and conversion.
  • Sales and Service Support :
  • Assist in the sales and service process, contributing to the generation of vehicle sales and service bookings.
  • Training and Development :
  • Contribute to the training and development of BDC Consultants, ensuring they are proficient in customer communication via phone and email.
  • Schedule and Payroll Management :
  • Manage employee schedules and oversee weekly payroll and monthly commission for the BDC team.
  • Recruitment and Performance Evaluation :
  • Lead the hiring process for BDC personnel, conduct regular performance evaluations, and implement disciplinary measures as needed.
  • CRM Utilization :
  • Utilize CRM and lead management tools effectively to track leads, customer interactions, and performance metrics.

Qualifications

  • High School Diploma or bachelor's degree in Entrepreneur Management or Marketing preferred.
  • 2-5 years' experience in internet sales and customer service (management-level preferred)
  • Minimum 1 year of previous dealership management experience is required.
  • Prior work experience in a BDC department is considered a plus.
  • Strong communication skills, both verbal and written.
  • Proficiency in CRM and lead management tools.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Excellent leadership, coaching, and team-building skills.
  • About Us : Key Cars Auto Group is one of the fastest growing automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity.

    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    EOE Statement

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Number of Openings

    Full-Time / Part-Time

    Full-Time

    Exempt / Non-Exempt

    Exempt

    Category

    Customer Service

    Tags

    auto sales, automotive dealer, dealership, sales, car dealer, auto dealer, automotive dealer, car salesman, salesperson, salesman, BDC, Business Development, BDC Manager, Business Development Center, retail automotive, retail, retail sales

    This position is currently accepting applications.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Business Development Center (BDC) Manager?

    Sign up to receive alerts about other jobs on the Business Development Center (BDC) Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $135,198 - $184,326
    Income Estimation: 
    $183,731 - $240,665
    Income Estimation: 
    $155,815 - $224,703
    Income Estimation: 
    $135,198 - $184,326
    Income Estimation: 
    $183,731 - $240,665
    Income Estimation: 
    $155,815 - $224,703
    Income Estimation: 
    $183,731 - $240,665
    Income Estimation: 
    $215,042 - $285,725
    Income Estimation: 
    $115,227 - $168,987
    Income Estimation: 
    $135,198 - $184,326
    Income Estimation: 
    $121,487 - $157,064
    Income Estimation: 
    $77,000 - $101,611
    Income Estimation: 
    $106,109 - $140,344
    Income Estimation: 
    $121,487 - $157,064
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Key Cars Auto Group

    Key Cars Auto Group
    Hired Organization Address Milford, CT Full Time
    Job Overview: Key Cars Auto Group is seeking a dynamic and experienced Fixed Operations Director to oversee the day-to-d...
    Key Cars Auto Group
    Hired Organization Address Middletown, CT Full Time
    Job Title : Customer Service Advocate - Sales Location : Middletown, CT Company : Key Cars Auto Group Job Summary : As a...
    Key Cars Auto Group
    Hired Organization Address Vernon, CT Full Time
    Req Number AUT-24-00097 Open Date 9 / 26 / 2024 Position Service Advisor Location Key Hyundai of Manchester About the Or...
    Key Cars Auto Group
    Hired Organization Address Middletown, CT Full Time
    Req Number AUT-24-00102 Open Date 10 / 11 / 2024 Position Parts Manager Location Middletown Chevrolet About the Organiza...

    Not the job you're looking for? Here are some other Business Development Center (BDC) Manager jobs in the Milford, CT area that may be a better fit.

    Entry Level Sales Associate

    Business Development Firm, New Haven, CT

    Customer Service Representative - Apply TODAY, Work TOMORROW!

    Business Development Firm, New Haven, CT

    AI Assistant is available now!

    Feel free to start your new journey!